Media

There is always something buzzing at Interactions. See our latest news, press releases, events we’re attending, and keep up with our blog.

Events

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September 12 - 13, 2016

Intelligent Assistants Conference 2016

Intelligent Assistants (IAs) are redefining digital commerce and customer care...

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September 25 - 28, 2016

IARE 2016

The IARE Conference is designed to provide travel customer-contact service...

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October 3 - 6, 2016

EMACS 2016

October 3-6, 2016 |Orlando, FL The EMACS agenda is comprised...

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Blog

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August 24, 2016

How Machine Learning Drives Better Enterprise Customer Care

AUGUST 24, 2016 When it comes to enterprise customer care, machine...

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August 18, 2016

Are You Measuring the Right Contact Center Metrics?

AUGUST 18, 2016 Traditional contact center measurements – such as...

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August 10, 2016

Interactions Raises $56 Million to Transform the Future of Customer Care

AUGUST 10, 2016 Revolution Growth, NewSpring Capital and Comcast Ventures...

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In The News

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November 16, 2015

Solving The Problematic Patient No-Show Equation

Posted on Becker’s Hospital Review | Written by Kathleen Schroeder,...

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November 11, 2015

Virtual Assistant Drives Self-Service Adoption at TXU Energy

By Jeff Camp, TXU Energy, and Dave Parkinson, Interactions LLC...

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October 13, 2015

Voice Recognition in Tune with IoT

The Internet of Things (IoT) is creating a new era...

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Press Releases

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August 17, 2016

Interactions and Genesys Announce Partnership to Deliver Curo™ Speech for Self-Service Customer Care

New market offering delivers best-in-class speech capabilities for Genesys Customer...

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August 10, 2016

Interactions Raises $56 Million to Transform the Future of Customer Care

Revolution Growth, NewSpring Capital and Comcast Ventures lead investment to...

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August 5, 2016

Interactions Expands Leadership Team with Appointment of Deepak Batheja as Executive Vice President of Technology and CIO

Former Sutherland Global Services innovator to lead development and expansion...

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