Media

There is always something buzzing at Interactions. See our latest news, press releases, events we’re attending, and keep up with our blog.

Events

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January 17 - 20, 2017

Call Center Week Winter 2017

January 17-20, 2017 | Sheraton New Orleans Hotel, New Orleans,...

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February 16, 2017

ACCP 2017

ACCP (Association of Customer Contact Professionals) is a professional, non-profit...

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February 21 - 22, 2017

Call Center Week Summer

Whether you’re interested in innovation, digitalisation, customer dialogue, HR or...

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Blog

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February 22, 2017

Planning for Seasonal Utility Spikes (to Save Time and Money)

FEBRUARY 22, 2017 Imagine it’s the dead of winter, and...

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January 30, 2017

Making the Case for Voice Biometrics

FEBRUARY 1, 2017 Voice biometrics is a convenient and secure...

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January 13, 2017

Customer Care in the “Age of the Customer”

JANUARY 18, 2017 The average consumer is exposed to many...

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In The News

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November 16, 2015

Solving The Problematic Patient No-Show Equation

Posted on Becker’s Hospital Review | Written by Kathleen Schroeder,...

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November 11, 2015

Virtual Assistant Drives Self-Service Adoption at TXU Energy

By Jeff Camp, TXU Energy, and Dave Parkinson, Interactions LLC...

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October 13, 2015

Voice Recognition in Tune with IoT

The Internet of Things (IoT) is creating a new era...

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Press Releases

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November 16, 2016

Interactions Extends Intelligent Virtual Assistant with Flexible and Scalable Voice Biometrics

Provides increased security while freeing consumers from using passwords and...

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October 26, 2016

Salt River Project Enhances Customer Service with Interactions Intelligent Virtual Assistant Solutions

J.D. Power Award Winning Utility Company Applies Artificial Intelligence based...

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