Media

There is always something buzzing at Interactions. See our latest news, press releases, events we’re attending, and keep up with our blog.

Events

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January 17 - 20, 2017

Call Center Week Winter 2017

January 17-20, 2017 | Sheraton New Orleans Hotel, New Orleans,...

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February 16, 2017

ACCP 2017

ACCP (Association of Customer Contact Professionals) is a professional, non-profit...

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February 21 - 22, 2017

Call Center Week Summer

Whether you’re interested in innovation, digitalisation, customer dialogue, HR or...

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Blog

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March 14, 2017

3 Ways to Improve Debt Collection With AI

For a collections organization, live agents on the frontline represent...

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March 7, 2017

The True Cost of DTMF

March 8, 2017 Press 1 for lower CSAT, 2 for...

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February 22, 2017

Planning for Seasonal Utility Spikes (to Save Time and Money)

FEBRUARY 22, 2017 Imagine it’s the dead of winter, and...

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In The News

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November 16, 2015

Solving The Problematic Patient No-Show Equation

Posted on Becker’s Hospital Review | Written by Kathleen Schroeder,...

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November 11, 2015

Virtual Assistant Drives Self-Service Adoption at TXU Energy

By Jeff Camp, TXU Energy, and Dave Parkinson, Interactions LLC...

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October 13, 2015

Voice Recognition in Tune with IoT

The Internet of Things (IoT) is creating a new era...

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Press Releases

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February 28, 2017

Interactions CEO Mike Iacobucci to Present at the Pacific Crest Emerging Technology Summit

SAN FRANCISCO, CA – February 27, 2017 – Interactions, LLC,...

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