There is always something buzzing at Interactions. See our latest news, press releases, events we’re attending, and keep up with our blog.


View All
September 12 - 13, 2016

Intelligent Assistants Conference 2016

Intelligent Assistants (IAs) are redefining digital commerce and customer care...

Read More »
September 25 - 28, 2016

IARE 2016

The IARE Conference is designed to provide travel customer-contact service...

Read More »
October 4 - 6, 2016

GForce 2016

Genesys’s GForce brings the NextGen CX into focus as we...

Read More »


View All
October 4, 2016

Combining Artificial Intelligence with Human Intelligence

October 5, 2016 Artificial Intelligence (AI) is currently one of...

Read More »
September 28, 2016

The State of Automated Customer Care – According to Industry Leaders

September 27, 2016 Interactions recently hosted an interactive discussion on...

Read More »
August 24, 2016

How Machine Learning Drives Better Enterprise Customer Care

AUGUST 24, 2016 When it comes to enterprise customer care, machine...

Read More »

In The News

View All
November 16, 2015

Solving The Problematic Patient No-Show Equation

Posted on Becker’s Hospital Review | Written by Kathleen Schroeder,...

Read More »
November 11, 2015

Virtual Assistant Drives Self-Service Adoption at TXU Energy

By Jeff Camp, TXU Energy, and Dave Parkinson, Interactions LLC...

Read More »
October 13, 2015

Voice Recognition in Tune with IoT

The Internet of Things (IoT) is creating a new era...

Read More »

Press Releases

View All
August 17, 2016

Interactions and Genesys Announce Partnership to Deliver Curo™ Speech for Self-Service Customer Care

New market offering delivers best-in-class speech capabilities for Genesys Customer...

Read More »
August 10, 2016

Interactions Raises $56 Million to Transform the Future of Customer Care

Revolution Growth, NewSpring Capital and Comcast Ventures lead investment to...

Read More »
August 5, 2016

Interactions Expands Leadership Team with Appointment of Deepak Batheja as Executive Vice President of Technology and CIO

Former Sutherland Global Services innovator to lead development and expansion...

Read More »