Media

There is always something buzzing at Interactions. See our latest news, press releases, events we’re attending, and keep up with our blog.

Events

View All

There's currently no upcoming events. Please check back later.

Blog

View All
April 19, 2016

Why Your Customer Care Journey Might be More of a Hike

Did you know that the majority of customers start their...

Read More »
April 5, 2016

Best Practice Series: Designing for Customer Experience

For many companies, an automated phone system, such as Interactive...

Read More »
March 10, 2016

How Machine Learning Adds Value to Customer Experience

Recently, Harvard Business Review published an article highlighting how many...

Read More »

In The News

View All
April 12, 2016

Customer service on hold: we hate phone menus and don’t trust virtual assistants like Siri

“Just thinking about it makes me break out into hives”...

Read More »
April 1, 2016

Responsive Natural Language Technology Promises Better Customer Experience

Natural language technology may offer one way for property insurance...

Read More »
November 16, 2015

Solving The Problematic Patient No-Show Equation

Posted on Becker’s Hospital Review | Written by Kathleen Schroeder,...

Read More »

Press Releases

View All
April 21, 2016

Interactions and Arise Virtual Solutions partner to accelerate delivery of Voice Virtual Assistant solutions

Partnership supports market demand for cost-effective and differentiated customer care...

Read More »
March 9, 2016

Interactions Accelerates Momentum with Record Growth in 2015

Adoption of Multichannel Virtual Assistant Solutions Grow As Businesses Seek...

Read More »