Adaptive Understanding™ Technology

Our Virtual Assistant solutions combine the best of speech recognition and human intelligence

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Adaptive Understanding™ 101

Start here for a 2-minute primer on how Interactions Adaptive Understanding™ technology helps you and

your customers boost productivity by:

  • Exceeding 95% accuracy on every customer interaction.
  • Combining automated speech recognition and Human Assisted Understanding.
  • Delivering conversational and engaging self-service across channels.

The result? Effortless Virtual Assistant solutions that deliver unprecedented performance and higher customer loyalty.

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Adaptive Understanding™ 201

Take the next step and go behind the scenes of an Interactions call. In less than 2 minutes, you’ll learn more about how our patented iProxy technology works. As a major component of Adaptive Understanding™, it seamlessly combines automated speech recognition and Human Assisted Understanding. So you and your customers to get more done in less time.

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