Outbound

Outbound that’s actually productive and welcoming.

Now that’s a call to action.

Interactions Outbound

Think outbound is just about sending dead-end notifications? Interactions Outbound Virtual Assistants let customers take action via voice or text right when you contact them.

Appointment reminder calls seamlessly transition into rescheduling via self-service. That near-due bill? Paid during the same call. With Interactions Outbound, you’re top of mind—and your customers are on top of their to-do list.

With Interactions Outbound, engagement is easy.

Conversational

Engage customers with responsive interactions across voice and other channels

Proactive

Anticipate needs and deliver important information to build brand loyalty

Personalized

Reach out how customers want (calls or text messages) with the information they want

Efficient

Help customers make payments, reschedule arrival times and more via outbound

Outbound starts with what’s inside

Proactive is good. Proactive and responsive? Even better.

The key to automated and agile outbound communication is Interactions patented Adaptive UnderstandingTM technology. You get unprecedented comprehension and the ability to handle full conversations through our combination of automated speech recognition and Human Assisted Understanding.

When you reach out to customers, they can respond in their own words to get things done via voice or text.

Interactions
Adaptive UnderstandingTM Technology
  • Improve
    Customer
    Loyalty
  • Promote
    Self-Service
  • Decrease Costs

Meanwhile, you increase customer engagement while freeing up live agents to handle more complex tasks.

Proactive, responsive self-service through Outbound. Happier customers. It all starts with Interactions.

Get proactive and see how you can
expand your outbound customer care

Multichannel: outbound and more

Outbound customer care is just part of anticipating needs. Engage your customers with Interactions multichannel Virtual Assistant applications.

Voice

Conversational self-service that accurately captures even complex information, including names, addresses and more.

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Texting

Enhance your inbound and outbound customer care with open-ended SMS interactions.

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Mobile

Make it easy for on-the-go customers to get things done. Send text messages, directions via map apps and more.

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Chat

Website visitors want friendly, conversational assistance. Increase conversion & customer satisfaction with responsive web chat.

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Take the next step

Let's talk.

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