Conversational AI is traditionally known for its great benefits for customer experience. But did you know that Conversational AI can also have a tremendous positive impact on agent experience? Learn about how Conversational AI is improving the role that your agents play in the contact center, and how to get your agents on board with the technology, in this whitepaper.
We hear a lot about the impact of Conversational AI on companies and their customers. But there tends to be an air of mystery surrounding the making of Intelligent Virtual Assistants, or any AI-powered product for that matter. Learn about the people behind the patents in this blog.