Superior customer experience—especially when it comes to customer care—is the new corporate mandate. But why are so many companies failing? Learn more about how effective Conversational AI applications are putting customers in control of the conversation and resulting in a CX that engages and delights.
Digital transformation is not an easy undertaking. There is not a one-size-fits-all solution. And because of this, it can be difficult to know where to start. Learn three things that should be in your digital transformation strategy to ensure lasting success.
The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.