Calculate how an Intelligent Virtual Assistant can save valuable call minutes.
Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals.
Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding.
Check out this video to learn about who we are, what we do, and why we love working here.
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Learn about the types of pricing models that are common for Conversational AI Vendors, and what you can infer about the different vendors based on the models they use.
There has been tremendous leaps in Conversational AI advancements in the past few years, but it's still far away from being self sufficient. Which begs the question: with such advanced technology, why does AI still need humans? Learn why, and where, human assist is needed with Conversational AI in this blog.
Learn about what digital transformation is, how it can improve customer experience, and what your business needs to know to drive the initiative successfully.
You've probably heard of omnichannel, but what's the next big thing for channel offerings? Learn all you need to know about opti-channel and how it will revolutionize the way customers communicate with your brand.
Learn what a Voice of the Customer (VoC) program is, and how you can implement it into your business to improve customer experience.
A Voice of the Customer (VoC) Program is a research method that studies customer experience. Learn about how to implement a VoC program and how it can help customer experience.
While texting and chat may seem like all the craze, a well-designed voice platform can actually assist customers faster and with less effort. Learn about how voice can be used as a business advantage in a world where the focus is on screens.
Learn where we started, how we've grown, and where we hope to be in this blog featuring a timeline of Interactions' most significant milestones.
Watch this webinar to learn the depth of challenges that collection agencies face, what should be done to overcome them, and get an update on the first-ever deployment of a Virtual Collections Agent.
