Today's consumers are busier and more connected than ever before. And, businesses have the opportunity to make their lives easier by implementing technology and self-service options for customers who want to get things done efficiently and on their own time. But what do consumers actually want when it comes to technology, especially in regards to retail? We conducted a survey to find out. See the results here.
Digital transformation is a top priority for contact centers. An Aberdeen research study on customer experience reveals that companies plan to more than double their adoption of digital tools that enable customers to address their issues through non-human employees.
You've probably heard about how IVAs can transform your customer experience, but what about your finances? Learn from the results of an Aberdeen survey to discover how using an IVA can not only create an exceptional experiences with your customers, but also drive revenue and decrease operational costs.
Understanding your customer- from their preferences and interests to their motivators and influences- can help you create business decisions that will drive results. If you're ready to complete a customer journey map, check out our sample personas that you can use to complete your map or as inspiration to create your own.
Brands are investing heavily in customer experience, but what's the best place to start? Read our guide to customer journey mapping to get a detailed look at how this method can help you determine where your customer experience is not performing, and how to go about making improvements.
We conducted a survey to look at customer preferences and tendencies when booking and managing travel, especially in urgent situations, and how Conversational AI and self-service can best support customers when these manic situations happen. The survey that we conducted had more than 1,700 participants that were either business or leisure travelers. See what we found.