From the 1950s to now, machine learning has significantly developed. Below is a brief history of machine learning, and how Interactions, and AT&T, played a strong role in the process. To learn more about machine learning, its techniques, and the role it will play in the future, download our new whitepaper below.
At Interactions, we talk a lot about machine learning, but its definition and use are often misconstrued. Whether we know it or not, we encounter some type of machine learning on a daily basis, making it increasingly important to understand what it is, how it works, and how it will affect our future.
Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.
Across industries, it’s easy to see that CX is increasingly becoming one of the most important competitive differentiators (more than 80% of companies, in fact, say this is true for them). It’s true that customer experience encompasses a wide range of functions for a brand — from website experience, to shopping and purchasing experiences, to after-purchase care.