Jessica Grupposo

As Senior Director of Customer Success, Jessica is responsible for ensuring Interactions delivers amazing end-to-end customer experiences for the Global Fortune 500 clients offering the Interactions Intelligent Virtual Assistant. She prides herself on helping companies delight their employees and customers with the latest technologies to service their needs among the ever-changing customer service landscape. Before joining Interactions Jessica led Customer Success teams as well as sold technologies in various SaaS companies with a focus on healthcare, innovation, and customer satisfaction. She holds a Bachelors of Science in Business Administration from Becker College and dual-Masters degrees in Organizational Leadership (MSOL) & Business Administration (MBA) from Nichols College.