Kate O'Connell

About the Author

Kate O'Connell

Kate is currently the Manager of Content Marketing at Interactions. She originally joined as a field marketing manager with a focus on the retail, technology, and travel verticals. Before coming to Interactions she held various positions in both the corporate and non-profit sectors including marketing communications, integrated communications, and events management.

black friday retail

Blog

4 Tips for Providing Speedy Customer Care This Holiday Season

How can retailers really impress during the holiday season? By providing efficient and speedy customer care Read our blog to learn 4 tips for making this happen.

Woman on phone looking at computer

Blog

4 Insights into Retail Customer Care

Every year retailers invest a tremendous amount of time and money to meet increasing demands. Many even find themselves doubling or even tripling the support in their contact center, especially during the holiday season.

Seasonality in Retail Customer Care

Research

Seasonality and Retail Customer Care

The spirit of giving seems to grow each holiday season. And with that, so does the holiday shopping madness. As outreach increases, retailers often need to double or even triple the support in their contact centers during this period to meet demand.

Woman talking on phone

Blog

3 Ways Retailers Can Differentiate via Customer Care

It’s no secret that the quality of companies’ customer service can make or break them. A good customer experience can help your brand, but a bad one can really destroy it. Consider the last time you wrote a review on a company.

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