Kate is currently the Manager of Content Marketing at Interactions. She originally joined as a field marketing manager with a focus on the retail, technology, and travel verticals. Before coming to Interactions she held various positions in both the corporate and non-profit sectors including marketing communications, integrated communications, and events management.
Our recent survey showed that 92% of consumers believe that today’s customer service needs improvement. Brands have a big opportunity to make excellent customer service a key differentiator. Learn what customers really want from customer experience in this blog.
A DIY Conversational AI solution might seem like a good choice. However, an internal team needs expertise in both AI and CX to support an application from the start and throughout its lifetime for success. Learn more about the differences between DIY and managed service solution this blog.
The shipping and delivery process is a significant part of customer experience. For logistics providers who deliver an excellent experience, it can become a key differentiator in a highly competitive market.