Lauren is a content marketing professional with experience in digital and social marketing. As Content Marketing Manager at Interactions, she owns all content creation and social media strategy. Lauren holds a BA in Journalism from Northeastern University.
Today, people are busier than ever, and eating out is just as common as eating in. With conversational AI, you can let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks.
When it comes to AI, it’s important to recognize that it’s not all created equal. There are a lot of solutions that claim to offer ‘conversational artificial intelligence,’ but exactly is conversational AI and who should be involved in it's implementation?
We all know the important role social media plays for both B2B and B2C companies. Aside from posting and engaging with followers, social media also allows for a behind-the-scenes look into what your customers are really thinking -- if you know where to look for it.
Constant Contact, an email marketing company, needed a way to streamline their customer service queue. With an Intelligent Virtual Assistant from Interactions, Constant Contact is now able to personalize and collect valuable insight from each customer.
While artificial intelligence is changing our world in ways we never thought possible, but it also has somewhat of a creepy reputation. Many companies struggle to find the line between what consumers find creepy and what they find helpful, which makes it hard to implement AI in a beneficial way.
While robots aren’t about to take over the world, it sometimes feels like big brother is watching over us in the shape of a round plastic object named Alexa or Google. We asked consumers to weigh in: what’s the creepiest encounter you’ve ever had with AI?