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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Agent Experience

Blog

3 Ways to Improve Agent Experience with Technology

Conversational AI is known for improving customer experience, but did you know that it can also improve agent experience? Learn three ways that technology can help elevate agent value in our blog.

Conversational AI evaluation

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How to evaluate a Conversational AI solution

Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.

Managed Service AI

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The Design Factor: Three reasons a Managed Service is better for Conversational AI

While building technology with an in-house team certainly has its advantages, AI implementations require an entirely different set of expertise and domain knowledge than traditional IT projects. Learn about how implementing Conversational AI with a Managed Service offers significant benefits over an in-house or DIY solution.

AI changing consumer behavior

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Consumer Behavior is Changing, and it’s AI’s time to Shine

Consumer behavior shifting due to COVID-19 according to our recent survey. And combined with challenges that the contact center is currently facing, AI has a golden opportunity to help both businesses and consumers like never before.

Conversational AI

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Understanding Conversational AI Technology

Conversational AI is enabling business and customer communication like never before. Learn about the basics of Conversational AI, including what it is and how it works, so you can better understand how it can work for your business.

The State of AI

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The State of AI Decision-Making

To get a better understanding of successful AI implementations, we worked with The Harris Poll to gather data from mid-to-high-level executives about the planning process and organizational effort behind AI decisions. Read our blog to see what we found.

Digital Transformation Checklist

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Checklist for Digital Transformation

Digital transformation is not an easy undertaking. There is not a one-size-fits-all solution. And because of this, it can be difficult to know where to start. Learn three things that should be in your digital transformation strategy to ensure lasting success.

CSP AI Digital Transformation

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Digital Transformation for CSPs

Communication services providers face a lot of competition. Learn three ways that digital transformation can elevate customer experience in this industry.

Digital Experience Transformation

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4 Steps for a better Digital Experience

To succeed at Digital Transformation, businesses must understand the three pillars of Digital Experience. Read this blog to learn about each of the pillars and how your business can begin improving their digital experience today.

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