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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Opti-channel Digital Strategy

Blog

3 Considerations for an opti-channel digital transformation strategy

Digital transformation is about more than about just channel choice, but rather channel optimization. Learn about the opti-channel approach in our blog.

How Digital Transformation Changed the Game

Whitepaper

The New Rules of Engagement: How Digital Transformation has Changed the Channel Game

Digital transformation is changing the way the companies can communicate with their customers. Learn how channel optimization brings customer care to a new level in this whitepaper.

Outdated Call Center Tech

Blog

IVA, IVR, Chatbot, DTMF? What’s the difference?

Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.

What can an IVA do for you?

Blog

What can an IVA do for you?

Outdated and Inefficient technologies, like IVRs and chatbots, don't provide the level of customer experience that consumers demand. Learn how an IVA can deliver quick, convenient, and top-notch service to consumers in our blog.

Wholistic AI

Blog

4 ways to avoid a disjointed customer journey

A disjointed customer journey can have grave impacts on sales and customer retention. Learn four ways to avoid a disjointed customer journey in this blog.

Holistic Conversational AI

eBook

Beyond the Contact Center: Three Best Practices for Holistic Conversational AI

To prevent a disjointed customer experience, businesses must focus on approaching Conversational AI holistically. Learn how to see customer experience beyond the contact center, and how to implement technology that supports the entire journey.

Customer Journey Map in New Normal

Blog

How to improve CX in the new normal

The pandemic didn’t create a lot of customer experience problems, it just heightened them. Learn how to evaluate customer pain points in the new normal to meet customers where they are.

Customer Journey Map in New Normal

eBook

Customer Journey Mapping in the New Normal

Consumer behavior is changing like never before. Learn how to identify customer pain points and adapt long-term and short-term customer experience strategies to keep pace in our eBook.

Customer Journey Map

eBook

Customer Journey Map Template

Customer Journey Mapping can be used to provide actionable insights on how to improve customer experience. This printable template lays the framework for you to create a customer journey map. Ready to get started?

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