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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

3 Ways Humans and AI can Work Together

Blog

3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.

Voice Biometrics 101

Blog

Voice Biometrics 101

Technological advancements are creating new opportunities for authentication and identification processes that do not have a negative impact on customer experience. Voice biometrics is at the forefront of this innovation. Learn more in this blog.

Breaking Down the Digital Experience

Blog

Breaking Down the Digital Experience

When it comes to digital channels, it’s important to have a unified, cohesive, and consistent strategy across all possible touchpoints. In this blog, we will break down how a digital experience impacts a brand’s overall perception and performance, and where companies should focus their efforts moving forward.

3 Best Practices for Proactive Communication

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3 best practices for proactive communication

Proactive communication can help a brand build a solid foundation for lasting customer loyalty. Learn three best practices to keep customer experience at top of mind when implementing a proactive communication strategy.

Balancing Digital Investments Post-Pandemic |

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How should businesses balance their digital investments post-pandemic?

Businesses will never go back to how they once operated before the pandemic, but will instead have to emerge in this new dual world, where some people are still maintaining the majority of their tasks digitally while others flock back to stores and human contact. Learn how businesses can prepare for supporting both digital and in-person volume in this blog.

Spark Joy on Customer Journey with DX

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How to Spark Joy on the Customer Journey through Digital Transformation

Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog

Opti-channel Digital Strategy

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3 Considerations for an opti-channel digital transformation strategy

Digital transformation is about more than about just channel choice, but rather channel optimization. Learn about the opti-channel approach in our blog.

How Digital Transformation Changed the Game

Whitepaper

The New Rules of Engagement: How Digital Transformation has Changed the Channel Game

Digital transformation is changing the way the companies can communicate with their customers. Learn how channel optimization brings customer care to a new level in this whitepaper.

Outdated Call Center Tech

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IVA, IVR, Chatbot, DTMF? What’s the difference?

Without a proper automation system in place, customers will have frustrating experiences that lead to lost business. Learn about the different types of automation and which is best for your business in our blog.

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