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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Omni-channel vs Opti-channel

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Omni-channel versus Opti-channel: The evolution of customer contact channels

You've probably heard of omnichannel, but what's the next big thing for channel offerings? Learn all you need to know about opti-channel and how it will revolutionize the way customers communicate with your brand.

Voice in a Digital World Banner

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Voice in a Digital World

While texting and chat may seem like all the craze, a well-designed voice platform can actually assist customers faster and with less effort. Learn about how voice can be used as a business advantage in a world where the focus is on screens.

3 Ways to Prevent AI from Becoming Creepy Banner

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3 Ways to Prevent AI from Becoming Creepy

There is a fine line between helpful and creepy when it comes to AI technology in customer service. Learn how you can ensure your business doesn't cross the line.

Conversational AI: Your Best Agent Banner

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Conversational AI: Your Best Agent (every time)

Can technology, like Intelligent Virtual Assistants, really help customers better than a human? In most cases, we say yes. Learn more in our blog.

3 Misconceptions about AI

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3 Misconceptions about AI (and why there is nothing to fear)

Right now, AI is a strange, unknown concept to many. Read our latest blog on 3 misconceptions about AI—and why there is nothing to fear.

Finding the Perfect Vendor

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Finding the Perfect Vendor

There are a lot of considerations when investing in Conversational AI technology for customer care. Choosing the perfect vendor is key to finding a solution that will yield success. Read our blog to see our top three things to look for in an AI vendor.

The IVA Checklist for CX Blackbelts

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The IVA Checklist for CX Blackbelts

What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.

Conversational AI: Best Practices in Customer Service

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Conversational AI: Best Practices in Customer Service

Learn what the best practices for customer service are when using a Conversational AI application.

Deliver a First-Class Experience with Conversational AI

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Deliver a First-Class Experience with Conversational AI

We can’t expect to give every customer a first-class experience on the plane, but it’s completely possible on the phone. Making your customers feel valued  can go a long to create trusted relationships that result in loyal customers. Read our blog to see how.

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