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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Real Self Service

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What does self-service really mean?

Conversational AI vendors have begun to market self-service as a catch-all phrase. Learn what characteristics are needed to be present for true self-service versus simple automation in this blog. 

Successful CX Conversation

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What makes a successful CX conversation?

Human-like conversation refers to the intuitive speaking and progression of conversation that is needed for a smooth communication. In fact, even human agents can deliver unnatural and complicated conversations. Learn the best practices to incorporate true conversation in customer experience in this blog.

Conversational AI and Banking

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Conversational AI and Banking

As we shift into this new age of customer technology, banks who implement Conversational AI with systems that can incorporate both secure and accessible experiences, without compromising on compliance and regulation or the quality of the self-service interaction will stand out from the rest.

Keys to customer loyalty

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The key to building customer loyalty? Conversation

When customers feel trust with a brand, they are more likely to stick around. Building trust requires genuine conversation and connection with the customer. Learn what makes a good customer conversation, and how it improves customer experience in this blog.

Common Band-aids for CX

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Common Band-aids for CX (and why they don’t hold up)

From upbeat on hold music to redirecting customers to the website, companies are trying to find ways to make waiting on hold more enjoyable. But is it really working?

Conversational AI Use Cases

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How to determine the best use cases for Conversational AI

Designing a Conversational AI application isn’t just about having advanced technology, but also an expertise around where that application should be used. Different industries, and even individual businesses within the same industry, may have drastically distinct use cases and requirements that require the technology to be adapted to their needs to ensure success. Learn 3 questions to help you choose the best use cases for your application in this blog.

Healthcare CX

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Stop testing patients’ patience: Why healthcare needs to adapt to patient expectations

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.

CX Not Working

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Why isn’t customer experience working?

Brands are investing time, money, and energy into improving customer experience, but for a lot of customers, it's still not meeting expectations. See why in our blog.

Agent Augmentation

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The 4 Levels of Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be discounted. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. In this blog, learn about the levels of agent augmentation to see the varying degrees of involvement and sophistication that can be offered.

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