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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Conversational AI

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Understanding Conversational AI Technology

Conversational AI is enabling business and customer communication like never before. Learn about the basics of Conversational AI, including what it is and how it works, so you can better understand how it can work for your business.

The State of AI

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The State of AI Decision-Making

To get a better understanding of successful AI implementations, we worked with The Harris Poll to gather data from mid-to-high-level executives about the planning process and organizational effort behind AI decisions. Read our blog to see what we found.

Digital Transformation Checklist

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Checklist for Digital Transformation

Digital transformation is not an easy undertaking. There is not a one-size-fits-all solution. And because of this, it can be difficult to know where to start. Learn three things that should be in your digital transformation strategy to ensure lasting success.

CSP AI Digital Transformation

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Digital Transformation for CSPs

Communication services providers face a lot of competition. Learn three ways that digital transformation can elevate customer experience in this industry.

Digital Experience Transformation

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4 Steps for a better Digital Experience

To succeed at Digital Transformation, businesses must understand the three pillars of Digital Experience. Read this blog to learn about each of the pillars and how your business can begin improving their digital experience today.

Omni-channel vs Opti-channel

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Omni-channel versus Opti-channel: The evolution of customer contact channels

You've probably heard of omnichannel, but what's the next big thing for channel offerings? Learn all you need to know about opti-channel and how it will revolutionize the way customers communicate with your brand.

Voice in a Digital World Banner

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Voice in a Digital World

While texting and chat may seem like all the craze, a well-designed voice platform can actually assist customers faster and with less effort. Learn about how voice can be used as a business advantage in a world where the focus is on screens.

3 Ways to Prevent AI from Becoming Creepy Banner

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3 Ways to Prevent AI from Becoming Creepy

There is a fine line between helpful and creepy when it comes to AI technology in customer service. Learn how you can ensure your business doesn't cross the line.

Conversational AI: Your Best Agent Banner

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Conversational AI: Your Best Agent (every time)

Can technology, like Intelligent Virtual Assistants, really help customers better than a human? In most cases, we say yes. Learn more in our blog.

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