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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Blog

3 Ways to Prevent AI from Becoming Creepy

There is a fine line between helpful and creepy when it comes to AI technology in customer service. Learn how you can ensure your business doesn't cross the line.

Blog

Conversational AI: Your Best Agent (every time)

Can technology, like Intelligent Virtual Assistants, really help customers better than a human? In most cases, we say yes. Learn more in our blog.

3 Misconceptions about AI

Blog

3 Misconceptions about AI (and why there is nothing to fear)

Right now, AI is a strange, unknown concept to many. Read our latest blog on 3 misconceptions about AI—and why there is nothing to fear.

Finding the Perfect Vendor

Blog

Finding the Perfect Vendor

There are a lot of considerations when investing in Conversational AI technology for customer care. Choosing the perfect vendor is key to finding a solution that will yield success. Read our blog to see our top three things to look for in an AI vendor.

The IVA Checklist for CX Blackbelts

Blog

The IVA Checklist for CX Blackbelts

What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.

Conversational AI: Best Practices in Customer Service

Blog

Conversational AI: Best Practices in Customer Service

Learn what the best practices for customer service are when using a Conversational AI application.

Deliver a First-Class Experience with Conversational AI

Blog

Deliver a First-Class Experience with Conversational AI

We can’t expect to give every customer a first-class experience on the plane, but it’s completely possible on the phone. Making your customers feel valued  can go a long to create trusted relationships that result in loyal customers. Read our blog to see how.

Stop Making Your Restaurant Guests Hangry

eBook

Stop Making Your Guests Hangry: Meet their needs with Conversational AI

Long wait times, inaccurate orders, and inconsistent upselling can result in restaurants leaving a lot of money on the table. In this eBook, learn how common inefficiencies can hurt guest experience and what you can do about it to keep sales up and keep guests coming back.

Customer Contact Week

Blog

Customer Contact Week: Three Characteristics Every Customer Experience Should Have

Featuring insights from the world's largest customer contact conference, learn the characteristics that experts deem are the most important when building a good customer experience.

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