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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Digital Experience Transformation

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4 Steps for a better Digital Experience

To succeed at Digital Transformation, businesses must understand the three pillars of Digital Experience. Read this blog to learn about each of the pillars and how your business can begin improving their digital experience today.

Omni-channel vs Opti-channel

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Omni-channel versus Opti-channel: The evolution of customer contact channels

You've probably heard of omnichannel, but what's the next big thing for channel offerings? Learn all you need to know about opti-channel and how it will revolutionize the way customers communicate with your brand.

Voice in a Digital World Banner

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Voice in a Digital World

While texting and chat may seem like all the craze, a well-designed voice platform can actually assist customers faster and with less effort. Learn about how voice can be used as a business advantage in a world where the focus is on screens.

3 Ways to Prevent AI from Becoming Creepy Banner

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3 Ways to Prevent AI from Becoming Creepy

There is a fine line between helpful and creepy when it comes to AI technology in customer service. Learn how you can ensure your business doesn't cross the line.

Conversational AI: Your Best Agent Banner

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Conversational AI: Your Best Agent (every time)

Can technology, like Intelligent Virtual Assistants, really help customers better than a human? In most cases, we say yes. Learn more in our blog.

3 Misconceptions about AI

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3 Misconceptions about AI (and why there is nothing to fear)

Right now, AI is a strange, unknown concept to many. Read our latest blog on 3 misconceptions about AI—and why there is nothing to fear.

Finding the Perfect Vendor

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Finding the Perfect Vendor

There are a lot of considerations when investing in Conversational AI technology for customer care. Choosing the perfect vendor is key to finding a solution that will yield success. Read our blog to see our top three things to look for in an AI vendor.

The IVA Checklist for CX Blackbelts

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The IVA Checklist for CX Blackbelts

What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.

Conversational AI: Best Practices in Customer Service

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Conversational AI: Best Practices in Customer Service

Learn what the best practices for customer service are when using a Conversational AI application.

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