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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Customer Contact Week

Blog

Customer Contact Week: Three Characteristics Every Customer Experience Should Have

Featuring insights from the world's largest customer contact conference, learn the characteristics that experts deem are the most important when building a good customer experience.

How to Drive ROI with IVAs

Blog

Driving ROI with Intelligent Virtual Assistants

Using results from an Aberdeen Survey, we have complied three data-driven takeaways about how Intelligent Virtual Assistants (IVA) can drive ROI across your business.

How to create a customer journey map

Blog

Your Guide to the Customer Journey Map

As you've probably heard by now, customer experience is a big deal. Customer Journey Mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.

AI in Urgent Travel

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3 Ways Conversational AI can help your Customers in an Urgent Travel Situation

We conducted a survey to look at customer preferences and tendencies when booking and managing travel, especially in urgent situations, and how Conversational AI and self-service can best support customers when these manic situations happen. The survey that we conducted had more than 1,700 participants that were either business or leisure travelers. See what we found.

Is your chatbot conversational?

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Can your chatbot answer these 7 questions?

Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.

AI Customer Service

Blog

IVA - The Mother of all AI Customer Service Solutions

The average mother only has 17 minutes of “me time” during a day. Learn about the results from our recent survey on how you can deliver the customer experience that busy mothers prefer.

IVR Systems

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IVR systems are dead. It’s time to consider a technology that delivers.

Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.

AI in Retail Customer Experience

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Three Reasons Retailers Should Use AI

The retail industry has a huge an opportunity to use AI in customer service channels to transform customer experience. We conducted a survey to see what customers prefer when communicating with retailers.

A Guide to Customer Service in the Customer Experience Era

Blog

A Guide to Customer Service in the Customer Experience Era

In the customer experience era, tailor your customer service to match the preferences of your customers with a Conversational AI solution.

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