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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Is your chatbot conversational?

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Can your chatbot answer these 7 questions?

Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.

AI Customer Service

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IVA - The Mother of all AI Customer Service Solutions

The average mother only has 17 minutes of “me time” during a day. Learn about the results from our recent survey on how you can deliver the customer experience that busy mothers prefer.

IVR Systems

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IVR systems are dead. It’s time to consider a technology that delivers.

Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.

AI in Retail Customer Experience

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Three Reasons Retailers Should Use AI

The retail industry has a huge an opportunity to use AI in customer service channels to transform customer experience. We conducted a survey to see what customers prefer when communicating with retailers.

A Guide to Customer Service in the Customer Experience Era

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A Guide to Customer Service in the Customer Experience Era

In the customer experience era, tailor your customer service to match the preferences of your customers with a Conversational AI solution.

3 Reasons Why Marketing is Important to Your Customer Care

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3 Reasons Why Marketing is Important to Your Customer Care

Although traditionally they may seem unrelated, marketing and your customer care strategy actually have a lot in common-- the biggest thing being your customers. As a marketer it’s important to be involved in every part of your customer’s experience with a brand, as any point of contact can have a major impact on future revenue and customer retention.