About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Conversational AI Use Cases

Blog

How to determine the best use cases for Conversational AI

Designing a Conversational AI application isn’t just about having advanced technology, but also an expertise around where that application should be used. Different industries, and even individual businesses within the same industry, may have drastically distinct use cases and requirements that require the technology to be adapted to their needs to ensure success. Learn 3 questions to help you choose the best use cases for your application in this blog.

Healthcare CX

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Stop testing patients’ patience: Why healthcare needs to adapt to patient expectations

As healthcare systems digitally transform, patient experience should not be lost. From improving margins and patient satisfaction, patient experience can have a great impact on the success of a healthcare organization. Learn more in this blog.

CX Not Working

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Why isn’t customer experience working?

Brands are investing time, money, and energy into improving customer experience, but for a lot of customers, it's still not meeting expectations. See why in our blog.

Agent Augmentation

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The 4 Levels of Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be discounted. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. In this blog, learn about the levels of agent augmentation to see the varying degrees of involvement and sophistication that can be offered.

Robotic Process Automation

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RPA 101

Learn the basics of RPA (robotic process automation) and how it can help customer experience and agent experience.

Best Practices for Travel and Hospitality brands

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3 Best Practices for Travel and Hospitality brands to thrive in the new normal

How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.

3 Ways Humans and AI can Work Together

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3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.

Voice Biometrics 101

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Voice Biometrics 101

Technological advancements are creating new opportunities for authentication and identification processes that do not have a negative impact on customer experience. Voice biometrics is at the forefront of this innovation. Learn more in this blog.

Breaking Down the Digital Experience

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Breaking Down the Digital Experience

When it comes to digital channels, it’s important to have a unified, cohesive, and consistent strategy across all possible touchpoints. In this blog, we will break down how a digital experience impacts a brand’s overall perception and performance, and where companies should focus their efforts moving forward.

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