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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Is your chatbot conversational?

Blog

Can your chatbot answer these 7 questions?

Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.

AI Customer Service

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IVA - The Mother of all AI Customer Service Solutions

The average mother only has 17 minutes of “me time” during a day. Learn about the results from our recent survey on how you can deliver the customer experience that busy mothers prefer.

IVR Systems

Blog

IVR systems are dead. It’s time to consider a technology that delivers.

Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.

AI in Retail Customer Experience

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Three Reasons Retailers Should Use AI

The retail industry has a huge an opportunity to use AI in customer service channels to transform customer experience. We conducted a survey to see what customers prefer when communicating with retailers.

A Guide to Customer Service in the Customer Experience Era

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A Guide to Customer Service in the Customer Experience Era

In the customer experience era, tailor your customer service to match the preferences of your customers with a Conversational AI solution.

3 Reasons Why Marketing is Important to Your Customer Care

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3 Reasons Why Marketing is Important to Your Customer Care

Although traditionally they may seem unrelated, marketing and your customer care strategy actually have a lot in common-- the biggest thing being your customers. As a marketer it’s important to be involved in every part of your customer’s experience with a brand, as any point of contact can have a major impact on future revenue and customer retention.

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