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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

The IVA Checklist for CX Blackbelts

Blog

The IVA Checklist for CX Blackbelts

What is needed to create an IVA that delivers an ideal customer experience? Learn how technology, features, and design can all play a role.

Conversational AI: Best Practices in Customer Service

Blog

Conversational AI: Best Practices in Customer Service

Learn what the best practices for customer service are when using a Conversational AI application.

Deliver a First-Class Experience with Conversational AI

Blog

Deliver a First-Class Experience with Conversational AI

We can’t expect to give every customer a first-class experience on the plane, but it’s completely possible on the phone. Making your customers feel valued  can go a long to create trusted relationships that result in loyal customers. Read our blog to see how.

Stop Making Your Restaurant Guests Hangry

eBook

Stop Making Your Guests Hangry: Meet their needs with Conversational AI

Long wait times, inaccurate orders, and inconsistent upselling can result in restaurants leaving a lot of money on the table. In this eBook, learn how common inefficiencies can hurt guest experience and what you can do about it to keep sales up and keep guests coming back.

Customer Contact Week

Blog

Customer Contact Week: Three Characteristics Every Customer Experience Should Have

Featuring insights from the world's largest customer contact conference, learn the characteristics that experts deem are the most important when building a good customer experience.

How to Drive ROI with IVAs

Blog

Driving ROI with Intelligent Virtual Assistants

Using results from an Aberdeen Survey, we have complied three data-driven takeaways about how Intelligent Virtual Assistants (IVA) can drive ROI across your business.

How to create a customer journey map

Blog

Your Guide to the Customer Journey Map

As you've probably heard by now, customer experience is a big deal. Customer Journey Mapping is a vital tool to provide actionable insights on the customer journey that can help you transform customer experience for your company.

AI in Urgent Travel

Blog

3 Ways Conversational AI can help your Customers in an Urgent Travel Situation

We conducted a survey to look at customer preferences and tendencies when booking and managing travel, especially in urgent situations, and how Conversational AI and self-service can best support customers when these manic situations happen. The survey that we conducted had more than 1,700 participants that were either business or leisure travelers. See what we found.

Is your chatbot conversational?

Blog

Can your chatbot answer these 7 questions?

Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.

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