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About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

CX Not Working

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Why isn’t customer experience working?

Brands are investing time, money, and energy into improving customer experience, but for a lot of customers, it's still not meeting expectations. See why in our blog.

Agent Augmentation

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The 4 Levels of Agent Augmentation

While a lot of the benefits of AI are centered around customer experience, the elevation of agent experience should not be discounted. Beyond the reduction in operational expenses, agent experience can have a tremendous impact on the entire business. In this blog, learn about the levels of agent augmentation to see the varying degrees of involvement and sophistication that can be offered.

Robotic Process Automation

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RPA 101

Learn the basics of RPA (robotic process automation) and how it can help customer experience and agent experience.

Best Practices for Travel and Hospitality brands

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3 Best Practices for Travel and Hospitality brands to thrive in the new normal

How can travel and hospitality brands be prepared for the dramatic (yet unpredictable) shift in demand while maintaining high quality customer experience? Learn three strategies in this blog.

3 Ways Humans and AI can Work Together

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3 Ways Humans and AI can Work Together

Humans and AI can be combined in many ways to achieve optimal performance results, depending on the unique needs of the industry and the company. Learn three ways that humans can work together with AI for the best customer experience in this blog.

Breaking Down the Digital Experience

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Breaking Down the Digital Experience

When it comes to digital channels, it’s important to have a unified, cohesive, and consistent strategy across all possible touchpoints. In this blog, we will break down how a digital experience impacts a brand’s overall perception and performance, and where companies should focus their efforts moving forward.

3 Best Practices for Proactive Communication

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3 best practices for proactive communication

Proactive communication can help a brand build a solid foundation for lasting customer loyalty. Learn three best practices to keep customer experience at top of mind when implementing a proactive communication strategy.

Balancing Digital Investments Post-Pandemic |

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How should businesses balance their digital investments post-pandemic?

Businesses will never go back to how they once operated before the pandemic, but will instead have to emerge in this new dual world, where some people are still maintaining the majority of their tasks digitally while others flock back to stores and human contact. Learn how businesses can prepare for supporting both digital and in-person volume in this blog.

Spark Joy on Customer Journey with DX

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How to Spark Joy on the Customer Journey through Digital Transformation

Learn how Marie Kondo's minimalism approach can be applied to help declutter the customer journey and improve customer experience in this blog

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