About the Author

Megan Haas

Megan is a content copywriter with experience in retail and technology industries. At Interactions, she is responsible for communicating industry news and product offerings across digital and social channels. Megan holds a BS in Marketing from Northeastern University.

Customer Journey Map in New Normal

Blog

How to improve CX in the new normal

The pandemic didn’t create a lot of customer experience problems, it just heightened them. Learn how to evaluate customer pain points in the new normal to meet customers where they are.

Customer Journey Map in New Normal

eBook

Customer Journey Mapping in the New Normal

Consumer behavior is changing like never before. Learn how to identify customer pain points and adapt long-term and short-term customer experience strategies to keep pace in our eBook.

Customer Journey Map

eBook

Customer Journey Map Template

Customer Journey Mapping can be used to provide actionable insights on how to improve customer experience. This printable template lays the framework for you to create a customer journey map. Ready to get started?

Spectrum of Care

Blog

Live Agents and Virtual Agents: The Spectrum of Care

Which level of automation is best? Learn about the three transaction types and how to maximize customer experience and minimize costs in our blog.

Agent Experience

Blog

3 Ways to Improve Agent Experience with Technology

Conversational AI is known for improving customer experience, but did you know that it can also improve agent experience? Learn three ways that technology can help elevate agent value in our blog.

Conversational AI evaluation

Blog

How to evaluate a Conversational AI solution

Conversational AI applications are quickly growing in popularity. In order to have a successful solution, it's important to look at more than just the technology when evaluating the application.

Managed Service AI

Blog

The Design Factor: Three reasons a Managed Service is better for Conversational AI

While building technology with an in-house team certainly has its advantages, AI implementations require an entirely different set of expertise and domain knowledge than traditional IT projects. Learn about how implementing Conversational AI with a Managed Service offers significant benefits over an in-house or DIY solution.

AI changing consumer behavior

Blog

Consumer Behavior is Changing, and it’s AI’s time to Shine

Consumer behavior shifting due to COVID-19 according to our recent survey. And combined with challenges that the contact center is currently facing, AI has a golden opportunity to help both businesses and consumers like never before.

Conversational AI

Blog

Understanding Conversational AI Technology

Conversational AI is enabling business and customer communication like never before. Learn about the basics of Conversational AI, including what it is and how it works, so you can better understand how it can work for your business.

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