McCall Peltier

About the Author

McCall Peltier

McCall is a Product Marketer with experience working in technology and healthcare industries. At Interactions, she manages the development of messaging and supports sales and the product teams. She has a BS in Finance from Bryant University.

CFO - Cost / Value

Blog

Investing in CX: A CFOs Guide to Automation

A CFO plays a big role in financing a Conversational AI solution, but did you know they can also reap major benefits? Learn the impact that Conversational AI can have on a company's finances in this blog.

CTOs Guide to IVA

Blog

A CTO’s Guide to Conversational AI

The chief technology officer (CTO) is often the driving force behind digital transformation. Learn how they can support the implementation and ultimate success of Conversational AI applications for transformative customer experience.

CMO Conversational AI

Blog

A CMO's guide to improving CX

A CMO has an extremely important role when evaluating and implementing a Conversational AI solution. Learn our top tips for how CMOs can help elevate CX with an IVA in our blog.

Thriving Amidst Rapid Change

Blog

Thriving Amidst Rapid Change: Conversational AI and Collections

The collections industry is facing challenges due to the pandemic. Learn how Conversational AI could be the answer in our blog.

IVA best agent Conversational AI

Blog

Why an IVA will be your #1 employee

Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.

Emotion Detection AI

Blog

The Emotional Side of Customer Care (and how AI can help)

Emotion detection can recognize a customer's emotional state, enabling virtual and live agents to better serve the customers. Learn more about Emotion detection and how it can help your business in this blog.

Peak-End Rule in CX

Blog

What’s the Peak-End Rule and Why It Matters in CX?

The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.

Success Based Pricing Model Banner

Blog

Success-Based Pricing Model: What does it really mean?

Learn about the types of pricing models that are common for Conversational AI Vendors, and what you can infer about the different vendors based on the models they use.

Give Customers Control of their Finances with an IVA

Blog

Give Customers Control of their Finances with an IVA

When implementing an AI application for banking customers, it's important to do so in a way that puts the customer first. Read our blog to learn what features and design elements need to be present in order to deploy an IVA that gives customers true control over their finances.

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