McCall Peltier

About the Author

McCall Peltier

McCall is a Product Marketer with experience working in technology and healthcare industries. At Interactions, she manages the development of messaging and supports sales and the product teams. She has a BS in Finance from Bryant University.

Thriving Amidst Rapid Change

Blog

Thriving Amidst Rapid Change: Conversational AI and Collections

The collections industry is facing challenges due to the pandemic. Learn how Conversational AI could be the answer in our blog.

IVA best agent Conversational AI

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Why an IVA will be your #1 employee

Intelligent Virtual Assistants have the capability to be your very best agent. They can handle unlimited volume while still satisfying customers, personalize while maintaining consistency, and IVAs continue to improve over time. Learn more in our blog.

Emotion Detection AI

Blog

The Emotional Side of Customer Care (and how AI can help)

Emotion detection can recognize a customer's emotional state, enabling virtual and live agents to better serve the customers. Learn more about Emotion detection and how it can help your business in this blog.

Peak-End Rule in CX

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What’s the Peak-End Rule and Why It Matters in CX?

The Peak-End Rule is a scientifically-backed rule that people only remember intense moments and the end of an experience. If people only recall these intense moments of an experience, what does that mean for companies focused on their customer’s experience? Learn more in our blog.

Success Based Pricing Model Banner

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Success-Based Pricing Model: What does it really mean?

Learn about the types of pricing models that are common for Conversational AI Vendors, and what you can infer about the different vendors based on the models they use.

Give Customers Control of their Finances with an IVA

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Give Customers Control of their Finances with an IVA

When implementing an AI application for banking customers, it's important to do so in a way that puts the customer first. Read our blog to learn what features and design elements need to be present in order to deploy an IVA that gives customers true control over their finances.

3 Ways to Increase Restaurant Sales with Conversational AI

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Three Ways to Increase Restaurant Sales with Conversational AI

Finding room in your restaurant budget for Conversational AI can be difficult, but learning about the copious economic benefits may have you singing a different tune. See how Conversational AI can maximize your sales.

Generational_Customer_Preferences

Blog

Texting vs. Voice: How Generational Differences Shape Customer Engagement Strategy

We all know that consumer demographics matter when it comes to buying behavior and effective marketing tactics. But did you realize that age has a significant effect on how a person wants to interact with brands they love? Read the results to a survey to learn about differences in generational preferences.

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