Phil is an experienced marketer with a background in field marketing and sales enablement with technology, marketing and publishing leaders. At Interactions, he oversees the development of messaging and campaigns while supporting sales to Retail, Travel & Hospitality, Technology, and Utilities companies seeking to transform their customer experience with Conversational AI. He is youth softball coach and active member of numerous arts organizations and charitable organizations.
You’re not able to change the unpredictability of the weather, but you can ensure better days ahead for your customers and care team when outages do occur. Learn how utilities can future-proof their contact centers to ensure high-quality service even during volume spikes in this blog.
The utility sector has lagged behind other industries in making digital engagement a high priority. However, it’s vital for contact centers to scale to meet increased demand and be more responsive to customer needs. Learn how utility providers can use Conversational AI to help scale their contact center operations in this blog.
To successfully gain loyalty in this day and age of endless choice and equally endless holiday sales, retailers are turning back the clock and focusing on improving service as a first step in improving customer experience (CX). Learn the best practices to build a successful CX in our blog.