As the Market Intelligence Manager at Interactions, Valerie is responsible for competitive analysis and market research. Valerie specializes in market sizing, evaluating the competitive landscape and tracking the trends for the Intelligent Virtual Assistant sector. Prior to joining Interactions, Valerie was responsible for Market Intelligence at AML Systems in France. Valerie spent 9 years living in Europe growing her cross cultural experience and developing her bilingual skills. Before that, Valerie managed Market Intelligence efforts for the Automotive Systems Division at Bose Corporation.
In order to successfully deploy an AI solution, there needs to be a focus on the outcomes you want to achieve. Read more about this concept, and other key takeaways from the Gartner Customer Experience and Technologies Summit in London in our blog post.
Customer experience is more important than ever. Modern customers dictate why, when, and how they would like to engage with a brand, and companies are looking for innovative ways to elevate their experience. Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience.
Recent research shows that improving Customer Experience (CX) leads to positive gains in revenue. Which means that — in the near future — leaders in CX will outperform laggards in generating revenue growth. Your customers want quick, easy access to the information they need via the most convenient channel.