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Customer Care

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3 Ways Retailers Can Differentiate via Customer Care

It’s no secret that the quality of companies’ customer service can make or break them. A good customer experience can help your brand, but a bad one can really destroy it. Consider the last time you wrote a review on a company.
Interactions January 31, 2018 | 3 min read
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The Impact of Human Touch on Customer Care Preferences

The world of customer care is constantly evolving, as consumer preferences shift and new technologies become available. What’s become apparent recently, however, is that consumers’ level of comfort with automated customer care systems is changing.
Interactions January 24, 2018 | 3 min read
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4 Observations About the Current State of Customer Care

Customer care, although increasingly important, is constantly evolving. Businesses know they need to excel at customer care in order to remain competitive, but with the pace at which consumer preferences for channels continue to change, it’s difficult to develop a comprehensive and effective customer care strategy.
Interactions December 13, 2017 | 3 min read
Voice UX

4 Reasons Why Voice is the Future of Customer Experience

What is an ideal customer experience? For me, it is natural, frictionless and productive; regardless of the brand I’m dealing with, the time of the day, or the channel I use. Now think about the different channels you use to interact with a brand – it could be the website, the mobile application or the trusty phone call to customer service.
Interactions November 29, 2017 | 4 min read
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3 Tips for Creating a Seamless Holiday Shopping Experience

It’s that time of year again — when customers are rushing left and right to their favorite retailers (in-store and online) to start or finish up holiday shopping. Black Friday, Cyber Monday, and the Holiday season are officially here — and while that can mean great things for businesses, it’s often a stressful and frustrating time of year for consumers.
Interactions November 22, 2017 | 3 min read
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[Infographic]: Your Customers are Talking About You — And What They Say Matters

By making the right investments in your customer service, you can ensure your customers always have positive things to say about you.
Interactions November 15, 2017 | 0 min read
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Why It’s Important to Keep Your Customers Talking

It’s no surprise that your business or brand’s reputation is critical. For better or for worse, in person or online, customers talk. And no matter how fantastic your company, agency, or the experience is once a customer steps through the front door, in many cases your reputation could be all that a potential customer has to work with before they decide to do business with you.
Interactions November 1, 2017 | 3 min read
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What is the Impact of AI on Customer Service?

Artificial intelligence has developed to a point where it is impacting our everyday lives — including how we interact with the companies we do business with. Hear Phil Gray, EVP of Business Development at Interactions, discuss how AI is impacting customer service at some of the world’s largest enterprises.
Phil Gray
Phil Gray October 25, 2017 | 1 min read
Webinar Teaser

To Chatbot or Not to Chatbot?

It is impossible to ignore chatbots if you are even remotely following the customer care industry. They seem to be everywhere. Some tech publications even called 2016 ‘the year of chatbots’ and 2017 ‘the year when chatbots will actually make customers more productive.
Interactions October 18, 2017 | 2 min read
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The Value of a Good Customer Service Experience

Most companies are aware that the importance of providing a good customer service experience cannot be understated. Increasingly, more and more consumers are making purchasing decisions based on a company’s reputation for providing good customer service.
Interactions September 27, 2017 | 3 min read
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3 Customer Service Mistakes that are Costing You Revenue

Your customers are busy. So when they interact with your company, they want to do so quickly and effectively. But, too often, consumers are slowed down by the customer service tactics that companies actually put in place to help.
Interactions September 13, 2017 | 4 min read
Customer Experience Checklist

The Ultimate Customer Effort Checklist

Customer effort — the amount of time or effort a customer has to put in to get an issue resolved — can be complicated. There are a lot of different obstacles that can drive up customer effort, and measuring it isn’t always very straightforward, either. But the benefits of reducing customer effort can be substantial.
Interactions August 30, 2017 | 3 min read

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