Virtual Assistants

There are a lot of considerations when investing in Conversational AI technology for customer care. Choosing the perfect vendor is key to finding a solution that will yield success. Read our blog to see our top three things to look for in an AI vendor.

Is your chatbot really conversational? We've put together the 7 questions you need to ask your chatbot to determine if it is delivering a customer experience that is effortless and productive for your customers.

Learn about why IVR systems are outdated and ineffective in delivering positive customer experiences, and what you should consider when selecting a virtual assistant.

A few years ago, chatbots were getting a lot of hype. But for some reason, your customers weren't impressed. We've compiled some real-life examples of what happens when chatbots don't live up to the expectation.

We’ve talked in length about the reputation AI tends to have - overpowering and sometimes downright creepy. But, what’s not talked about enough is the fact that the importance of humans thrown into the mix can’t be understated. Without humans, every word uttered or typed has a certain emptiness to it, seeming – for lack of a better word – robotic.

While the chatbot may be having its 15 minutes of fame, they’re definitely not as efficient as they’re hyped up to be. We’ve rounded up the top 3 takeaways from Forrester's newest findings.