AI World

Oct. 23-25, 2019

Seaport World Trade Center, Boston, MA


Case Studies of Conversational AI: Real Use Cases at Scale - Thursday, 10/24 @ 12:00 PM

Customer experience (CX) will overtake price and product as the key brand differentiator by next year (Walker Study). Because of this, CX is at the heart of the AI adoption for most enterprises, and they are embracing it as a key component of their digital transformation initiatives. In particular, Conversational AI is enabling brands to deliver dramatically improved CX and customer engagement, while also providing significant and demonstrable operational savings. Join Interactions as we discuss how leading enterprises have accelerated their transition from today's frustrating and uninspired customer service transactions to productive, conversational experiences. We’ll discuss several real use cases and you'll hear first hand how our Intelligent Virtual Assistant helped Constant Contact to reduce their rate of misroutes and lower average handle time per call, while creating a pleasant, streamlined process for their consumers.

Jim Freeze

Jim Freeze

Chief Marketing Officer
As Chief Marketing Officer, Jim focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services, and public and analyst relations. Jim brings more than 25 years of experience leading marketing teams at Fortune 1000 and other enterprise technology companies, a history which includes proven success in all aspects of marketing, sales and business development. Most recently, Jim served as the Chief Marketing Officer at Aspect Software, where he was responsible for all aspects of global marketing, including product management, product marketing, branding, advertising, customer experience, and demand generation programs.

Ben Bauks

Sr. Business Systems Analyst, Constant Contact

Accelerating Business Value Through AI

Now in our fourth year, AI World Conference and Expo has become the industry’s largest independent business event focused on the state of the practice of AI in the enterprise. The AI World 3-day program delivers a comprehensive spectrum of content, networking, and business development opportunities, all designed to help you cut through the hype and navigate through the complex landscape of AI business solutions. Attend AI World and learn how innovators are successfully deploying AI and intelligent automation to accelerate innovation efforts, build competitive advantage, drive new business opportunities, and reduce costs.

Want to learn more? Let’s talk.