Aug. 17-19, 2020
Raleigh Marriott Crabtree Valley
4500 Marriott Dr.
Raleigh, NC - 27612
Auto finance lenders and servicers continue to turn to A.I. tools to streamline and enhance customer service and collections efforts, all while improving the overall customer journey. Whether it’s the use of intelligent virtual assistants to handle routine customer interactions, sophisticated conversation analytics software to gain business intelligence, or custom SaaS software to predict when and how much delinquent accounts will pay, it’s clear that AI has made its way into the auto-finance mainstream. What may still be considered a luxury will very likely become part of the cost of doing business for all lenders in the very near future. This session will take a look how organizations can make the use of AI tools a reality within their customer service operation — in other words, how to move it from the innovation committee to the operations committee.
You have questions about the future of auto. The Auto Intel Summit has visionaries and their insights to help you find the answers. AIS gives you the opportunity to meet and connect with the intellectual capital that is critical to providing innovative solutions for the industry today and for decades to come. Seemingly constant innovation, disruption and technological advances instills a whirlwind atmosphere in the automotive sphere, and the Automotive Intelligence Summit seeks to provide answers to your questions about the future of the auto industry.