Feb. 10-11, 2020
Doubletree Hotel, San Jose, CA
From the earliest chatbots, businesses have attempted to ride the crest of the Artificial Intelligence wave to increase their ability to engage with their customers. But conversational systems using Natural Language Processing (NLP) exist in a wide variety of capabilities and quality, and the user experience with NLP can either delight or disappoint. This presentation will focus on the current state of the art in conversational technologies, the challenges facing the business undergoing a digital transformation, and the enduring role of human understanding.
The Conversational Interaction Conference emphasizes delivering usable insights on: the state of the underlying NLU and speech recognition technology available for commercial use, tools and services that help companies use conversational technology, case studies of deployments and best practices for successful use of NLU technology.