May. 28, 2020
1:00 pm ET
According to Mercer, 51% of companies around the world have no plans or protocols in place to combat a global emergency, such as coronavirus (COVID-19). And when it comes to customer experience, it’s important that especially during times of uncertainty and chaos, communication is still efficient and customers have the ability to ask questions and get answers without frustration. This not only gives peace of mind to customers in the short-term, but builds a strong customer relationship that will result in loyalty after the crisis has ended.
Join us on Thursday, May 28 (1 PM ET) for a webinar on “Business Continuity in the Midst of a Crisis & Preparing for the New Normal”. Interactions has partnered with Execs in the Know to discuss the importance of developing an agile Business Continuity Plan and what our “new” normal might look like as we continue to navigate these unprecedented times.