Aug. 24-28, 2020
3911 S Koval Ln
Las Vegas, NV - 89109
Applying AI to improve customer service and experience is becoming mainstream however, the decision making still remains a mystery. While some decision-makers might rely on traditional drivers such as cost reduction and total cost of ownership, our recent study shows that executives are increasingly depending on the soft benefits of AI. Join us as we explore the results from the study and conduct a live poll to explore the reasons that drive AI deployments.
CCW is back in Las Vegas, June 22-26, at a brand new location – Caesars Forum! CCW at Caesars Forum is going to be BIGGER (4,000+ attendees!), BETTER (even more content and expanded topic focuses into People/HR, CX/Design, Technology/Product), more INNOVATIVE (site tours at Sephora, Zappos, Pacific Dental Services), and more MEMORABLE (we see you, Tyra!) than any CCW, or other customer contact event for that matter.