CCW Vegas

Aug. 24-28, 2020

Caesars Forum

3911 S Koval Ln
Las Vegas, NV - 89109


Think Tank: "Soft Benefits that Drive AI Decisions, More Than ROI"

Applying AI to improve customer service and experience is becoming mainstream however, the decision making still remains a mystery. While some decision-makers might rely on traditional drivers such as cost reduction and total cost of ownership, our recent study shows that executives are increasingly depending on the soft benefits of AI. Join us as we explore the results from the study and conduct a live poll to explore the reasons that drive AI deployments.

Jim Freeze Interactions CMO

Jim Freeze

Chief Marketing Officer
As Chief Marketing Officer, Jim focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services, and public and analyst relations. Jim brings more than 25 years of experience leading marketing teams at Fortune 1000 and other enterprise technology companies, a history which includes proven success in all aspects of marketing, sales and business development. Most recently, Jim served as the Chief Marketing Officer at Aspect Software, where he was responsible for all aspects of global marketing, including product management, product marketing, branding, advertising, customer experience, and demand generation programs.

Customer Contact Week Vegas

CCW is back in Las Vegas, June 22-26, at a brand new location – Caesars Forum! CCW at Caesars Forum is going to be BIGGER (4,000+ attendees!), BETTER (even more content and expanded topic focuses into People/HR, CX/Design, Technology/Product), more INNOVATIVE (site tours at Sephora, Zappos, Pacific Dental Services), and more MEMORABLE (we see you, Tyra!) than any CCW, or other customer contact event for that matter.

Where to find us

Stop by the Interactions booth to learn how Conversational AI can transform customer experience.
Register Now

Want to learn more? Let’s talk.