Webcast

Digital Transformation: Not If, But When

Oct. 21, 2020

1:00 pm - 2:00 pm ET

Digital Transformation: Not If, But When

A digital transformation strategy is no longer a nice to have, but a necessity for brands today. In fact, eighty-five percent of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. When setting a strategy, there is a growing consensus that the most important and impactful use cases for advancing digital transformation are in the customer experience space. Conversational AI is increasingly being implemented in these types of projects by enabling easier communication between businesses and their customers. In this session you will hear about: key considerations when choosing the channel to kickstart your digital transformation, the benefits of using Conversational AI applications like virtual assistants, in digital transformation initiatives involving CX, the importance of having a cohesive digital strategy to build a strong foundation that continues to evolve as your customer and business needs change and real-life use case of digital transformation using Conversational AI and actual results.

Meet Our Speakers

Phil Gray

Phil Gray

With extensive experience within the contact center and speech recognition industries, Phil is the “go-to” expert for helping partners and enterprise leaders leverage speech and natural language understanding to improve their businesses. As Executive Vice President of Business Development, Phil is responsible for alliances, licensing, and corporate development at Interactions. He offers partners and enterprise leaders the information and guidance they need to develop coherent, intelligent, cross-channel strategies for applying speech technologies to enhance their businesses. Phil has extensive startup experience, specializing in natural language understanding and contact center technologies. Prior to joining Interactions in 2009, he founded and led Versay, a natural language, speech applications company and drove many of the speech industry’s earliest deployments as a sales executive at Nuance.

Ed Anderson

Sr. Manager of Call Center Technology, TXU

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