Oct. 21, 2020
1:00 pm - 2:00 pm ET
A digital transformation strategy is no longer a nice to have, but a necessity for brands today. In fact, eighty-five percent of enterprise decision-makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. When setting a strategy, there is a growing consensus that the most important and impactful use cases for advancing digital transformation are in the customer experience space. Conversational AI is increasingly being implemented in these types of projects by enabling easier communication between businesses and their customers. In this session you will hear about: key considerations when choosing the channel to kickstart your digital transformation, the benefits of using Conversational AI applications like virtual assistants, in digital transformation initiatives involving CX, the importance of having a cohesive digital strategy to build a strong foundation that continues to evolve as your customer and business needs change and real-life use case of digital transformation using Conversational AI and actual results.