Frost & Sullivan: Customer Contact Europe

Jun. 4-6, 2019

Clontarf Castle Hotel, Dublin, Ireland


Roundtable Session: Strategic Mapping of an Integrated Self-Serve Experience - Wednesday, June 5 @ 11:00 AM

Today’s customer care market is ever-changing and enterprises are facing increasing customer demands. While it can be overwhelming to manage these expectations coupled with a growing list of customer care channels, the best place to start is by strategically outlining your customer experience journey. One of the most critical aspects to consider is how to incorporate self-service. Join Interactions as we facilitate a group discussion on the mapping of your self-serve experience.

photo of Lee Cottle

Lee Cottle

As Vice President of EMEA, Lee manages sales, business development and relationship building in the EMEA region. Having worked in development and product introduction, Lee brings his broad experience in innovation to the contact center industry. After leading a number of high-profile projects, including taking new technologies from North America into Europe and both designing and implementing multi-million dollar, end-to-end, multi-channel CRM solutions, Lee moved into sales and operations where he enjoys working with disruptive technologies that deliver real measurable business benefits to clients, both in terms of ROI and customer satisfaction.

Realising an Efficient and Enhanced Customer Experience

This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. The 13th Annual Customer Contact Europe will prepare you for the future of customer care by providing pragmatic real world experiences, insight, best practices and tools for embracing and accelerating digital transformation.