Frost & Sullivan: Customer Contact West

Oct. 27-30, 2019

Hyatt Regency Huntington Beach Resort and Spa, Huntington Beach, CA


(Zone 5) Strategic Mapping of an Integrated Self-Serve Journey - Tuesday, 10/29 @ 1:35 PM

Today’s customer care market is ever-changing and enterprises are facing increasing customer demands. While it can be overwhelming to manage these expectations coupled with a growing list of customer care channels, the best place to start is by strategically outlining your customer experience journey. One of the most critical aspects to consider is how to incorporate self-service. Join this interactive session on the mapping of your self-serve experience.

Lisa Michaud

Sr. Product Manager, Interactions

Customer Experience Strategy and Tactics in a Pivotal Time

Customer Contact West prepares you for the future of customer care. This event is a hub of ideas, inspiration, and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact West provides pragmatic real world experiences, insight, best practices and tools for embracing an accelerating digital transformation.

Where to find us

Stop by the Interactions booth in the Innovation Lab!
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Want to learn more? Let’s talk.