Nov. 16, 2020

10:00 am ET


Rebooting Restaurant Tech

FSTEC Community is a new platform designed to provide the restaurant industry with foodservice technology solutions and education while bringing the restaurant community together virtually. FSTEC Community will help you connect and take your business to the next level. Over several months, learn at your own speed through weekly educational webinars, interviews with operator executives and experts, join discussion boards to connect with others in the industry, and explore new products in the virtual trade show.

"Digital Transformation for QSRs: Not If, But When"

A digital transformation strategy is no longer a nice to have, but a necessity for quick service restaurants. When setting a strategy, there is a growing consensus that the most important and impactful use cases for advancing digital transformation are in the guest experience space. Conversational AI is increasingly being implemented in these types of projects by enabling easier communication between restaurants and their guests. After all, guests are asking for easier, faster, and more efficient ways to interact with restaurants. In this session you will hear about: key considerations when choosing the channel to kickstart your digital transformation, the benefits of using Conversational AI applications for ordering, guest care, payment processing, upselling, and the importance of having a cohesive digital strategy to build a strong foundation that continues to evolve as your guest and business needs change.

Josh Bob

Josh Bob

Josh Bob leads Food Service product development for Interactions. He previously engaged his love of hospitality and technology at his own restaurant technology startup as well as TripAdvisor, and continues to enjoy watching - and helping - the digital food service future unfold. He holds an MBA from Babson College and a bachelor's degree from Brandeis University, and believes that "Socks are the new ties."

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