May. 22-23, 2019
Park Plaza Westminster, London, England
While AI is on the forefront of transforming CX, implementing this technology requires a customer-first strategy – providing a personalized & conversational experience while allowing consumers to interact with your brand when, where & how they want. Join Interactions to learn how conversational AI is being used by leading global enterprises to maximize CX & significantly reduce OPEX.
Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit 2019, you’ll find comprehensive coverage of today’s top priorities for CX leaders. Whether you are the head of your department looking to improve your leadership skills or a customer experience professional who needs practical advice to advance your strategy, you’ll find the program for you at this conference.