Gartner Customer Experience & Technologies Summit

May. 22-23, 2019

Park Plaza Westminster, London, England


The Power of Conversational AI: Improve CX & Maximize ROI - Thursday, May 23 @ 11:45 AM

While AI is on the forefront of transforming CX, implementing this technology requires a customer-first strategy – providing a personalized & conversational experience while allowing consumers to interact with your brand when, where & how they want. Join Interactions to learn how conversational AI is being used by leading global enterprises to maximize CX & significantly reduce OPEX.

Jim Freeze

Jim Freeze

Chief Marketing Officer
As Chief Marketing Officer, Jim focuses on brand strategy and awareness, thought leadership, product marketing, demand generation, creative services, and public and analyst relations. Jim brings more than 25 years of experience leading marketing teams at Fortune 1000 and other enterprise technology companies, a history which includes proven success in all aspects of marketing, sales and business development. Most recently, Jim served as the Chief Marketing Officer at Aspect Software, where he was responsible for all aspects of global marketing, including product management, product marketing, branding, advertising, customer experience, and demand generation programs.
photo of Lee Cottle

Lee Cottle

As Vice President of EMEA, Lee manages sales, business development and relationship building in the EMEA region. Having worked in development and product introduction, Lee brings his broad experience in innovation to the contact center industry. After leading a number of high-profile projects, including taking new technologies from North America into Europe and both designing and implementing multi-million dollar, end-to-end, multi-channel CRM solutions, Lee moved into sales and operations where he enjoys working with disruptive technologies that deliver real measurable business benefits to clients, both in terms of ROI and customer satisfaction. was set up in 2012 in order to provide great value flight itineraries and combinations, with sites serving global customers with 24/7 support. The company sees over 50 million flight searches daily and employs over 1400 people. The site makes air travel affordable and easy, allowing consumers to book individual flights to complete flight itineraries across multiple airlines, both low cost and full-service carriers in a straightforward and cost-effective way. issues boarding passes directly to customers, and offers an unrivaled guarantee which protects customers from flight delays, cancellations and scheduling changes.

Discover latest insights on Customer Strategy

Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit 2019, you’ll find comprehensive coverage of today’s top priorities for CX leaders. Whether you are the head of your department looking to improve your leadership skills or a customer experience professional who needs practical advice to advance your strategy, you’ll find the program for you at this conference.

Where to find us

Stop by Interactions booth #PL6!
Register Here