Jun. 3-4, 2019
Hilton San Diego, San Diego, CA
Consumers hate using ineffective technology to communicate with brands, whether it be dated IVRs or newer but limiting chatbots. Wait times, limited options, robotic systems, lack of personalization and having to repeat themselves are just a few of the many reasons why ineffective systems infuriate consumers. While AI-powered solutions claim to solve all these problems and transform the customer experience (CX), implementing AI requires a customer-first strategy. Join Interactions to learn how conversational AI coupled with human understanding is being leveraged by leading global brands to transform CX and increase customer engagement, while also providing significant and demonstrable operational savings.
At the Customer Service Summit West 2019, our mission is to give leaders the tools and strategies to drive customer service to the center of the business and exceed customer expectations. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.