VOICE Summit

Jul. 23-25, 2019

NJIT Wellness & Events Center, Newark, NJ

Elevating the Customer Journey with Conversational AI

Modern customers decide the 'what, when and how' of customer service. However, the growing number of customer service channels are adding to the complexity of engaging and interacting with companies. While speaking is the easiest and the most natural form of communication, many customers feverishly avoid 'the call' and resort to digital channels such as chat, SMS, smart speakers etc. But when designed poorly, these channels can prove to be as exhausting as waiting 'on hold' for eternity. At Interactions, our mission is to create amazing customer experiences by advancing AI technology that understands and engages at the human level. This mission is enabled by the ability to seamlessly blend AI and human understanding at real time, across multiple channels. At the heart of all this is The Interactions Way - our unique and proven-at scale formula to define, design, deploy, measure, continuously improve and certify conversational experiences for enterprise customer service. Join us to learn more about The Interactions Way and how our technology can elevate the customer journey across channels.

Jane Thalen

Director, Design Services
Jane Thalen is the Director of Design at Interactions, where she has worked for the last two years to build a team that designs and builds amazing conversational experiences. Jane has more than 20 years experience in the voice industry. The majority of Jane's experience was spent at Nortel where she built custom IVR speech applications, created a call flow tool, and improved business processes. From here she went on to work in a variety of roles at various cable companies. Jane spent 3 years at MetLife where she lead a multi-million dollar initiative to migrate their IVR systems and outsource them. Jane is skilled at analyzing contact center voice systems and executing solutions, improving customer experience, and increasing business value. She can lead voice channel transformation projects from business case to completion. Jane is an enthusiastic “big picture” leader consistently meeting commitments with integrity. Track record of completing assignments on time, on budget, and with high quality. Jane has a B.S. in Computer Science from Syracuse University and an M.B.A. from SUNY Stony Brook.

The largest voice tech event of the year

VOICE Summit sponsored by Amazon Alexa is the world’s largest voice-tech conference attracting 5,000+ developers, conversational designers, startups, brands, agencies and executives at the forefront of the voice-first era. Organized by Modev, the multi-day conference will feature 15 tracks with keynotes, panels, workshops and an EXPO of more than 150 companies from around the world. Vertical industries covered include healthcare, fintech, transportation, entertainment, gaming, media, search, retail, enterprise, smart home, smart cities and hospitality.

The event will also feature the largest voice Hackathon in the world, the VOICE Summit Awards dinner, the voicehacks hackathon, a Startup EXPO, VOICE Experience Rooms and a scholarship program to bring 1000 attendees from marginalized communities.

Where to find us

Stop by Interactions booth #600!
Register Here

Want to learn more? Let’s talk.