Conference

Execs in the Know: Customer Response Summit

February 4-6, 2019

The Roosevelt, New Orleans, LA

The Power of AI for Customer Care: Improve CX & Maximize ROI

In today’s day and age, customers expect their issues to be resolved whenever and wherever they need it. These demands, coupled with a growing list of customer care channels, can make it challenging to deliver an effortless and consistent customer care experience that includes the personalization consumers crave. Join Interactions as we talk with Allen Lee, Sr. Director of eServices at Symantec, to learn how an Intelligent Virtual Assistant helped Symantec provide a flawless self-service experience by predicting caller intent, improving automation, and more, all while maintaining brand consistency. This session will discuss how to leverage advancements in artificial intelligence and machine learning in your CX strategy: -Begin the process of implementing automation -Take your automation to the next level -Provide a consistent brand experience that keeps consumers engaged -Enable your consumers to engage any time, anywhere

Phil Gray

Phil Gray

With extensive experience within the contact center and speech recognition industries, Phil is the “go-to” expert for helping partners and enterprise leaders leverage speech and natural language understanding to improve their businesses. As Executive Vice President of Business Development, Phil is responsible for alliances, licensing, and corporate development at Interactions. He offers partners and enterprise leaders the information and guidance they need to develop coherent, intelligent, cross-channel strategies for applying speech technologies to enhance their businesses. Phil has extensive startup experience, specializing in natural language understanding and contact center technologies. Prior to joining Interactions in 2009, he founded and led Versay, a natural language, speech applications company and drove many of the speech industry’s earliest deployments as a sales executive at Nuance.

Execs in the Know: Customer Response Summit

Execs in the Know has always been committed to advancing the conversation on customer experience. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters. The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to build a customer interaction that not only delivers, but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. It’s time to join these leaders and amplify your customer care strategy!