Intelligent Virtual Assistants 101

It may seem obvious to say that customer care should be a top priority for businesses, but the value of efficient customer service can’t be understated. This is especially true when the overall perception of the automated customer service experience has been a frustrating one, often leading people to repeatedly hit “0” to speak to a “real person.”

Fortunately, there is a better way to offer automated—yet highly effective—customer care with Intelligent Virtual Assistants (IVAs).

Download this whitepaper to learn:

  • What is an Intelligent Virtual Assistant?
  • How to build an ideal IVA
  • How to solve your customer care issues with an IVA
  • The future of IVAs
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Lauren Spinella
About the Author
Lauren is a content marketing professional with experience in digital and social marketing. As a Content Marketing Specialist at Interactions, she assists with content creation and social media strategy. Lauren holds a BA in Journalism from Northeastern University.