Intelligent Virtual Assistants 101
It may seem obvious to say that customer care should be a top priority for businesses, but the value of efficient customer service can’t be understated. This is especially true when the overall perception of the automated customer service experience has been a frustrating one, often leading people to repeatedly hit “0” to speak to a “real person.”
Fortunately, there is a better way to offer automated—yet highly effective—customer care with Intelligent Virtual Assistants (IVAs).
Download this whitepaper to learn:
- What is an Intelligent Virtual Assistant?
- How to build an ideal IVA
- How to solve your customer care issues with an IVA
- The future of IVAs