Voice Biometrics: Building the Business Case and Implementing a Successful Solution
While the science behind Voice Biometrics is not new, the successful implementation at scale for customer care is far more recent. Despite the numerous benefits, champions of Voice Biometrics solutions will inevitably encounter skepticism and uncertainty.
Watch this on-demand webinar and presented by Matt Smallman, Founder and Director of Consulting at SymNex and Mary McKenna, Director of Product Management at Interactions as they discuss:
- Voice biometrics value chain for Customer Service
- Who are the key stakeholders
- Satisfying emotional as well as rational needs of the stakeholder
- Finding the budget and making a successful business case
- Tips to implement a successful solution