for a Seamless Customer Experience
Interactions works with a variety of partners to deliver speech and natural language technology worldwide. Interested in working with one of our partners to expand or implement Virtual Assistant or speech and natural language software solutions at your company? Below is a list of our current partners.
About: Arise is the pioneer of on-demand customer management and business process outsourcing. Arise’s powerful cloud-based platform and virtual nationwide network of brand ambassadors are built to scale, and provide a superior customer experience for innovative enterprises from startups to Fortune 500.
Company Specialization: BPO, Sales & Service, Customer Service, Virtual Crowdsourcing, Technical Support, Outbound Sales, Inbound Sales, Customer Support
Expert Certifications: Level 1 PCI-DSS Certification
Languages Supported: English, Spanish, Italian, Swedish, Polish, French, German, Dutch, Finnish, Russian, Arabic, Chinese, Creole, Hindi, Mandarin, Portuguese, Urdu
3450 Lakeside Drive
Miramar, FL 33027
Phone: (855) 274.7301
Assist is a customer experience service provider specialized in managing omnichannel interactions between enterprises and their customers. Their mission is to enhance customer strategy and performances through innovation. They work on the whole relationship process to transform every interaction into an opportunity to increase customer engagement and satisfaction. They master technology to simplify processes and to improve business performances. With more than 450 employees and blue chip clients in ten countries, today they can offer a unique combination of UX design, Artificial Intelligence enabled solutions and multichannel operations. In 2016 they created Assist Digital to strengthen their offering in the fast growing digital transformation arena. With 150 professionals based in Milan and Rome, they put together their UX design, AI and solutions development skills, creating a powerful business system for top clients in Italy and Europe.
Assist Digital leverages on Assist’s expertise in digital customer operations and smart CRM solutions to deliver end-to-end digital transformation for clients.
Company Specialization: Digital Transformation, Smart Customer Care Solutions, Multichannel Customer Operations, Multichannel CRM
Languages Supported: English, Italian
Via Melchiorre Gioia
70 20125 MILANO
Phone: +39 0248104280
About: Core Practice measures success through the cost savings they achieve for their clients, with typical annual returns in excess of 500%. Their unique approach can augment the already powerful financial and operational models used by private equity firms to realize the maximum return from their investments. Core Practice develops detailed strategies and then involves employees to ensure the maximum cost savings are implemented while mitigating risks.
Company Specialization: Workforce Management Solutions
Countries: North America, South America, Europe, Africa, Australia, Asia
New York 1225 Park Avenue
New York, NY 10128
Phone: (212) 534-0539
About: Genesys, the world’s #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the center of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact center interactions per year in the cloud and on-premises. For more information, visit www.genesys.com.
Company Specialization: Customer Experience, Contact Center Modernization, Enterprise Workload Management, Proactive Customer Communications
2001 Junipero Serra Blvd.
Daly City, CA 94014
US: 888-GENESYS (436-3797)
International: +1 650 466-1100
About: RelateCare is a healthcare consultancy and outsourcing organization that is fast becoming a global leader in the delivery of patient access and patient engagement solutions. They provide technical expertise in healthcare contact center operations and management, and clinical expertise in the design and implementation of telehealth and clinical calling programs. They provide the knowledge and support necessary to increase patient access, reduce readmissions, and create a patient-centric healthcare experience. Services include: Healthcare Contact Center Consultancy, Appointment Scheduling, Guided Scheduling Questionnaire’s, Post-Discharge Calling Programs, Workforce Optimization, Quality Assurance, Nurse On Call Programs and Technology Optimization.
Company Specialization: Consultancy Services, BPO, Clinical and Wellness Programs, Specialized Shared Services
Countries: United States, Ireland
10000 Cedar Ave.
Cleveland, OH 44106
Phone: (216) 445-2333
50 Milk Street
Boston, MA 02019
IDA Industrial Estate
Phone: 353 51 590 000
About: Established in 1990, the Rigney Dolphin group specializes in business process outsourcing, a complete range of outsourced multichannel customer contact services, CRM WFM and quality control consulting, connected health services, recruitment and in-source services. Their clients range from multinationals and SMEs, to government and public sector agencies located within Ireland, US and UK. Their belief is that excellent customer communications is a critical enabler for business success. They work with clients to efficiently and effectively manage, maintain and grow their customer relationships while achieving the highest standards of service.
Company Specialization: BPO, Multichannel Customer Management Solutions, In-Sourcing, Recruitment, Connected Health
Countries: Ireland, United States, UK
10-11 IDA Industrial Estate,
Phone : 0035351 590000
About: For decades, MAXIMUS Federal has helped federal agencies run large, complex programs by leveraging the right people, process and technology to deliver a full life cycle of services for mission success. MAXIMUS Federal delivers a wide range of business operations services and technology solutions to meet evolving citizen and agency requirements, ensuring outcomes and results that connect citizens more effectively with government services.
Company Specialization: Government
Expert Certifications: CMMI Level 3 for Services, CMMI Level 4 for Development, ISO 9001 and ISO 20000, URAC and BenchmarkPortal Contact Centers of Excellence.
Countries: United States
11419 Sunset Hills Road
Reston, VA 20190