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Voice Biometrics: Building the Business Case and Implementing a Successful Solution

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How to Build a Case for Voice Biometrics

While the science behind Voice Biometrics is not new, the successful implementation at scale for customer care is far more recent. Despite the numerous benefits, champions of Voice Biometrics solutions will inevitably encounter skepticism and uncertainty.

Watch this on-demand webinar and presented by Matt Smallman, Founder and Director of Consulting at SymNex and Mary McKenna, Director of Product Management at Interactions as they discuss: the voice biometrics value chain for customer service, who the key stakeholders are when implementing voice biometrics, satisfying the emotional and rational needs of stakeholders, finding the budget and making a successful business case, and tips for implementing a successful business case.

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