4 Things to Know About Self Service


4 Things Utility Companies Need to Know about Self-Service Strategies

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Is Your Legacy IVR Slowing Your Customers Down?

Your customers are busy – so when they contact your utility company they want to get things done quickly and easily. But your frustrating IVR technology may be slowing your customers down.

Watch this webinar on-demand to learn what customers expect from you when you answer their call, what advances in artificial intelligence and voice biometrics mean for your utility, how to “chart your course” for the next phase of your customer care strategy, and how to replace a legacy IVR with an Intelligent Virtual Assistant.

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