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Why AI is Essential to your Customer Care Strategy in 2018 and Beyond

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AI for Retail Customer Care

Everybody is talking about artificial intelligence (AI)—it’s not just a buzzword anymore. But when thinking about incorporating AI into your retail customer care efforts, are you unsure where to start? Utilizing AI in the retail customer care space allows you to deliver superior customer service and brand experience while providing significant operational savings and achieving business goals.

Listen to our on-demand webinar with Mark Beccue, Principal Analyst at Tractica, and Jane Price, SVP of Brand and Product Marketing at Interactions, for an examination of how AI is being implemented in the retail customer care space. In this recording, you will learn how AI is applied in customer care settings, AI applications specific to retail customer care, how AI is decreasing customer effort and increasing customer loyalty, and best practices.

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