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Alexa, Pay My Bills

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Consume Payments and AI in Debt Collection

It’s 2018, and conversational artificial intelligence is everywhere — in our homes, our cars, and customer service support. However, the majority of the Collections industry has yet to implement a conversational approach to debt collection.

Piggybacking off our 2017 research that affirmed that consumers were willing to interact with a Virtual Assistant for a variety of payment scenarios, we set out to discover how the market has changed in the last 12 months:

  • Do consumers now prefer AI to live agent assistance?
  • Are consumers now more comfortable making payments with AI?
  • Will live agents continue to play a pivotal role in debt collection?

Watch this on-demand webinar to learn the results of our 2018 Benchmark Consumers Payments and Artificial Intelligence in Debt Collection.

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