Webinar

What Every Contact Center Person Should Know About Machine Learning

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Machine Learning in the Contact Center Space

Whether we realize it or not, machine learning is something we encounter on a daily basis. As the main technology powering artificial intelligence systems, machine learning has proved to have a profound impact across all industries but do you know what it is exactly and how it impacts your business?

Watch this on-demand webinar featuring Patrick Haffner, Lead Inventive Scientist and Priyanka Tiwari, Sr. Product Marketing Manager, both from Interactions, as they discuss the history of machine learning, understanding related terms, challenges for machine learning in the contact center space, and how to use machine learning to improve your customer experience.

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