Dan Roche

Michael Roche

EVP, Strategic Initiatives & Operations

As Executive Vice President of Strategic Initiatives & Operations, Michael oversees the strategic approach to pricing and deal management, while also directing Interactions’ global network of business process outsourcers. He leads continuous improvement and innovation of the end-to-end customer experience transformation including pricing, value proposition, business analytics, deal-flow, operations strategy, workforce planning, forecasting, quality, and training. Prior to his tenure at Interactions, Michael held senior roles in the telecommunications sector focusing on both Operations and Contact Center Operations.