IVAs vs. Live Agents: Which Do Consumers Prefer for Debt Collection?
As artificial intelligence gains traction as a preferred method of communication with consumers, debt collectors must adapt to new contact methods to maintain a competitive edge.
Listen to this on-demand webinar to hear from Diversified Consultants, Inc. (DCI) and Enhanced Resource Center (ERC), two of the first agencies who have deployed Intelligent Virtual Assistants to interact with their consumers as an alternative to live agents.
Are consumers more comfortable making a payment with a live agent vs. an IVA? Download this webinar to learn the answer to this question, and discover how these two agencies experienced cost savings, an increase in agent productivity, and an increase in compliance by switching to an Intelligent Virtual Assistant from Interactions.