Drive Digital Transformation with our Intelligent Virtual Assistants

Improve CX and reduce cost with Conversational AI

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BREAKTHROUGH CONVERSATIONAL AI

Freeing your customers to speak naturally

HUMAN LEVELS OF UNDERSTANDING

Your customers aren’t just heard, they are understood

PROVEN AT SCALE

Billions of secure & compliant interactions annually

SUCCESS BASED BUSINESS MODEL

It works or you don’t pay

From the old way of "contain and deflect" to a new way of "engage and delight"
From "IVR" To "Conversational AI"
Start every conversation with, "How May I Help You?"
With Interactions, your customers aren't limited to frustrating menu trees and IVRs. Our Conversational AI gives people the flexibility to communicate in their own words—regardless of language, accent, noise or complexity of their query.
From "Robotic & Inefficient" To "Human & effortless"
Let customers control the conversation.
Customers shouldn't have to change how they speak to get the service they need. That's why Interactions technology understands and communicates at a human level, so people can talk or type naturally.
From "Frustration" To "Satisfaction"
Your best agent, at scale.
Just like a great agent, Interactions IVA turns every conversation into an opportunity to engage and delight, because it understands intent, responds like a human and reflects your brand persona.
From "Agent Churn" To "Agent Productivity"
Your agents deserve a good experience, too.
Interactions IVA can handle transactional or data-driven tasks and free up your agents to focus on what they really want to do — help customers who need personal attention.
From "Contact Center" To "Engagement Center"
Think beyond the contact center.
Interactions Intelligent Virtual Assistant gives you the power to engage and delight customers with a personalized experience at every stage of their journey, across any channel.
With Interactions, you get:
Increase Customer Engagement

Increase Customer Engagement

Your customers compare you to the best brands they interact with. Delight them with self-service that works. Our Intelligent Virtual Assistant (IVA) lets you truly engage with your customers on the channels of their choice, across their customer journey.

Increase Customer Experience

Improve Customer Satisfaction

Customer experience can make or break your brand. Our IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS. Our enterprise clients are consistently recognized as CX leaders by J.D. Power, Forbes, and others.

Decrease Operational Expense

Decrease Operational Expense

You shouldn’t have to choose between quality and savings. Our IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call resolution. Moreover, our IVA is proven at scale to handle normal volumes as well as seasonal peaks, eliminating OPEX due to seasonal hiring and training.

Eliminate Agent Churn

Eliminate Agent Churn

Agent churn is one of the biggest challenges faced by contact centers. The tedious nature of work makes agents bored, disengaged and burnt-out over time. The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered.

Elevate Agent Value

Elevate Agent Value

The IVA takes over repetitive, mundane transactions such as data gathering, password resets, payment processing and more, leaving your agents to concentrate on revenue-generating tasks that require agent expertise like upsell. This improves agent productivity and value.

Reduce Operational Risk

Reduce Operational Risk

Our IVA is a fully managed cloud-based solution. From initial design to implementation and from continuous training and improvement, to security and compliance, we’ve got you covered. With our deployment expertise, you can speed up time-to-market and realize your ROI quicker.

We’re the front door to millions of great customer interactions.

Interactions clients are leaders in customer experience.

Meet Our Clients

Want to learn more? Let’s talk.