Drive Digital Transformation with our Intelligent Virtual Assistants

Improve CX and reduce cost with Conversational AI

Request a Demo How it Works

BREAKTHROUGH CONVERSATIONAL AI

Freeing your customers to speak naturally

HUMAN LEVELS OF UNDERSTANDING

Your customers aren’t just heard, they are understood

PROVEN AT SCALE

Billions of secure & compliant interactions annually

SUCCESS BASED BUSINESS MODEL

It works or you don’t pay

line with chat box for best conversation line with heart for best conversation

The best conversations start with Interactions.

Anytime. Anywhere.

Interactions Intelligent Virtual Assistant enables effortless conversations through voice or text. So you can offer more choices, more self-service, and brand consistency across channels to achieve customer care excellence.

Smartphone Voice Conversation
Zigzag line for connecting images
Omnichannel: Pick up where they left off.

Pick up where they left off.

To be truly omnichannel, you need more than channel choice. Interactions Intelligent Virtual Assistant maintains context and persistence across channels. So switching from phone to web to SMS is a snap, and conversations can pick up wherever they left off. No repetition or frustration.

Orange zig zag graphic

Get it right — the first time.

You only get one chance to get it right. That’s why we use a blend of Artificial Intelligence (AI) and human understanding to enable businesses and consumers to engage in productive conversations. So your customers can communicate naturally, get what they need and be on their way.

Interactions IVA Text Conversation
Zigzag line for connecting images
Interactions and Google Home Conversation

Make it personal.

Interactions Intelligent Virtual Assistants enable you to create a truly personal and efficient experience for your customers. With integrations to business applications and customer data, you can deliver a highly personalized user experience that’s aware of any recent interactions your customers have had.

wave pattern wave pattern

With Interactions, you get:

Increase Customer Engagement

Increase Customer Engagement

Your customers compare you to the best brands they interact with. Delight them with self-service that works. Our Intelligent Virtual Assistant (IVA) lets you truly engage with your customers on the channels of their choice, across their customer journey.

Increase Customer Experience

Improve Customer Satisfaction

Customer experience can make or break your brand. Our IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS. Our enterprise clients are consistently recognized as CX leaders by J.D. Power, Forbes, and others.

Decrease Operational Expense

Decrease Operational Expense

You shouldn’t have to choose between quality and savings. Our IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call resolution. Moreover, our IVA is proven at scale to handle normal volumes as well as seasonal peaks, eliminating OPEX due to seasonal hiring and training.

Eliminate Agent Churn

Eliminate Agent Churn

Agent churn is one of the biggest challenges faced by contact centers. The tedious nature of work makes agents bored, disengaged and burnt-out over time. The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered.

Elevate Agent Value

Elevate Agent Value

The IVA takes over repetitive, mundane transactions such as data gathering, password resets, payment processing and more, leaving your agents to concentrate on revenue-generating tasks that require agent expertise like upsell. This improves agent productivity and value.

Reduce Operational Risk

Reduce Operational Risk

Our IVA is a fully managed cloud-based solution. From initial design to implementation and from continuous training and improvement, to security and compliance, we’ve got you covered. With our deployment expertise, you can speed up time-to-market and realize your ROI quicker.

We’re the front door to millions of great customer interactions.

Interactions clients are leaders in customer experience.

Meet Our Clients
Orange Quotes

“With our new Intelligent Virtual Assistant, we have the flexibility and insight to analytics that we were missing before. Interactions worked closely with us from the start to ensure a successful implementation.”

– Darcy Dale, Resource Manager, Westar Energy

Want to learn more? Let’s talk.