Freeing your customers to speak naturally
Your customers aren’t just heard, they are understood
Billions of secure & compliant interactions annually
It works or you don’t pay
Your customers compare you to the best brands they interact with. Delight them with self-service that works. Our Intelligent Virtual Assistant (IVA) lets you truly engage with your customers on the channels of their choice, across their customer journey.
Customer experience can make or break your brand. Our IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS. Our enterprise clients are consistently recognized as CX leaders by J.D. Power, Forbes, and others.
You shouldn’t have to choose between quality and savings. Our IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call resolution. Moreover, our IVA is proven at scale to handle normal volumes as well as seasonal peaks, eliminating OPEX due to seasonal hiring and training.
Agent churn is one of the biggest challenges faced by contact centers. The tedious nature of work makes agents bored, disengaged and burnt-out over time. The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered.
The IVA takes over repetitive, mundane transactions such as data gathering, password resets, payment processing and more, leaving your agents to concentrate on revenue-generating tasks that require agent expertise like upsell. This improves agent productivity and value.
Our IVA is a fully managed cloud-based solution. From initial design to implementation and from continuous training and improvement, to security and compliance, we’ve got you covered. With our deployment expertise, you can speed up time-to-market and realize your ROI quicker.
“With our new Intelligent Virtual Assistant, we have the flexibility and insight to analytics that we were missing before. Interactions worked closely with us from the start to ensure a successful implementation.”
– Darcy Dale, Resource Manager, Westar Energy
In a recent whitepaper with Tractica, we discuss the importance of conversational AI in the customer experience era.
What is conversational AI and how can it help customer care? Check out our CMO's guide to implementing a conversational AI customer care strategy.