Drive Digital Transformation with our Intelligent Virtual Assistants
Improve CX and reduce cost with Conversational AI
BREAKTHROUGH CONVERSATIONAL AI
Freeing your customers to speak naturally
HUMAN LEVELS OF UNDERSTANDING
Your customers aren’t just heard, they are understood
PROVEN AT SCALE
Billions of secure & compliant interactions annually
SUCCESS BASED BUSINESS MODEL
It works or you don’t pay
From the old way of "contain and deflect" to a new way of
"engage and delight"
From "IVR" To "Conversational AI"
Start every conversation with, "How May I Help You?"
With Interactions, your customers aren't limited to frustrating menu trees and IVRs.
Our Conversational AI gives people the flexibility to communicate in their own words—regardless
of language, accent, noise or complexity of their query.
From "Robotic & Inefficient" To "Human & effortless"
Let customers control the conversation.
Customers shouldn't have to change how they speak to get the service they need.
That's why Interactions technology understands and communicates at a human level,
so people can talk or type naturally.
From "Frustration" To "Satisfaction"
Your best agent, at scale.
Just like a great agent, Interactions IVA turns every conversation
into an opportunity to engage and delight, because it understands
intent, responds like a human and reflects your brand persona.
From "Agent Churn" To "Agent Productivity"
Your agents deserve a good experience, too.
Interactions IVA can handle transactional or data-driven tasks and free
up your agents to focus on what they really want to do — help customers
who need personal attention.
From "Contact Center" To "Engagement Center"
Think beyond the contact center.
Interactions Intelligent Virtual Assistant gives you the power to
engage and delight customers with a personalized experience at every
stage of their journey, across any channel.
With Interactions, you can:
Increase Customer Engagement
Your customers compare you to the best brands they interact with. Delight them with self-service that works. Our Intelligent Virtual Assistant (IVA) lets you truly engage with your customers on the channels of their choice, across their customer journey.
Improve Customer Satisfaction
Customer experience can make or break your brand. Our IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS. Our enterprise clients are consistently recognized as CX leaders by J.D. Power, Forbes, and others.
Decrease Operational Expense
You shouldn’t have to choose between quality and savings. Our IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call resolution. Moreover, our IVA is proven at scale to handle normal volumes as well as seasonal peaks, eliminating OPEX due to seasonal hiring and training.
Eliminate Agent Churn
Agent churn is one of the biggest challenges faced by contact centers. The tedious nature of work makes agents bored, disengaged and burnt-out over time. The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered.
Elevate Agent Value
The IVA takes over repetitive, mundane transactions such as data gathering, password resets, payment processing and more, leaving your agents to concentrate on revenue-generating tasks that require agent expertise like upsell. This improves agent productivity and value.
Reduce Operational Risk
Our IVA is a fully managed cloud-based solution. From initial design to implementation and from continuous training and improvement, to security and compliance, we’ve got you covered. With our deployment expertise, you can speed up time-to-market and realize your ROI quicker.
We’re the front door to millions of great customer interactions.
Interactions clients are leaders in customer experience.
Meet Our Clients
“With our new Intelligent Virtual Assistant, we have the flexibility and insight to analytics that we were missing before. Interactions worked closely with us from the start to ensure a successful implementation.”
– Darcy Dale, Resource Manager, Westar Energy
