New!Digital Roots joins Interactions: Learn more about Social Media Customer Engagement >

We get what you're saying.

Go ahead, offer more self-service.

You really can be everywhere at once.

Be the best; we make it easy.

We get what you're saying.

Only Interactions uses a blend of AI and human understanding which enables your customers to talk or type in their own words to easily get things done.

Go ahead, offer more self-service.

Interactions Intelligent Virtual Assistants can handle it all, from simple inquiries to highly complex transactions that traditionally required agent assistance.

You really can be everywhere at once.

Your customers need to reach you when, where and how they want. We provide a consistent, efficient experience on any channel.

Be the best; we make it easy.

Delivering great customer care is our business. We're proud that our clients are regularly recognized by JDPowers, Forbes and others as leaders in CSAT and NPS.

Adding Automation for Improved Customer Experience

More customers are taking care of business with the help of self-service.

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Free Your Customers from the Maze

How lowering customer effort brings great benefits for both you and your customers.

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Improving the on-the-go travel experience

A conversational reservation application results in time savings for customers and cost savings for Hyatt.

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Interactions Intelligent Virtual Assistant

We provide effortless customer care by seamlessly combining AI and human understanding.

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Why is Social Customer Care so important?

There are millions of social conversations happening about brands every day. Learn how to find the find the ones that are important for your brand.

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Natural Language Processing: Logic behind making sense of what consumers type or say.

To serve your customers, you’ve got to get it right the first time. Interactions is pioneering NLP advances.

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Human Touch and the Customer Service Experience

With all the latest technology for customer care—multichannel, omnichannel, personalization, bots or virtual experiences—we wanted to know what consumers were experiencing.

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Modernizing Customer Care

How do you transform customer service? Start with a new approach.

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Over 2 billion transactions and growing...
Leading companies are building great relationships with Interactions solutions
90%
positive consumer
sentiment
Now that's worth
talking about.
Providing superior services
while saving cost is possible.
TXU Energy introduced Interactions Virtual Assistant solutions and created one customer care platform that has improved customer experience and reduced cost while driving key business results.
Resources and Media
Posts
4 Things to Expect from Virtual Assistants in 2017

JANUARY 3, 2016 In 2016, we spent a lot of time talking about Intelligent Virtu…

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Posts
8 FAQs About Artificial Intelligence and Customer Service

DECEMBER 14, 2016 Artificial Intelligence (AI) is an important and evolving conc…

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Posts
Artificial Intelligence: Assistant, not Overlord

DECEMBER 28, 2016 Today’s tech buzzword, Artificial Intelligence (AI), can be …

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Posts
Customer Care in the “Age of the Customer”

JANUARY 18, 2017 The average consumer is exposed to many brands on a daily basis…

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