Award-winning customer experiences
1B+ successful transactions annually
It works or you don’t pay
PCI, Privacy Shield, GDPR
Interactions Intelligent Virtual Assistant enables effortless conversations on any channel through voice, text, typing or swiping. So you can offer more choices, deliver consistency across channels — and even combine channels to provide customer care excellence.
To be truly omnichannel, you need more than channel choice. With Interactions Intelligent Virtual Assistant, you can maintain context and persistence across channels. So switching from phone to web to SMS is a snap, and conversations can pick up wherever they left off. Cause sometimes things change — we get that.
You only get one chance to get it right. That’s why we use a blend of Artificial Intelligence (AI) and human understanding to enable businesses and consumers to engage in productive conversations. So your customers can communicate naturally, get what they need and be on their way.
Interactions Intelligent Virtual Assistants enable you to create a truly personal and efficient experience for your customers. With integrations to business applications and customer data, you can deliver a highly personalized user experience that’s aware of any recent interactions your customers have had.
You shouldn’t have to choose between quality customer care and savings. Our Intelligent Virtual Assistant can handle simple, repetitive tasks that would normally require the assistance of the live agent. Your customers will save time with efficient self-service, and your agents will be free to handle more complex issues, saving you money — it’s a win-win.
With our fully hosted solution, we’ve got you covered. From implementation to ongoing system maintenance, to security and compliance, our solution mitigates risks and costs. Additionally, with our 12–18 week deployment time, you can speed up time to market and begin to see your ROI results quicker.
Customer experience can make or break a company. Our Intelligent Virtual Assistant makes customer care effortless — making for happy customers who keep coming back. Over 40% of our customers are recognized as leaders in customer experience by J.D. Power and Forbes.
You’ve worked hard to create a brand that customers know and love, and that should hold true to your customer care. Our personalized Intelligent Virtual Assistant assures your brand voice and style remains consistent across all channels.
We get what you’re saying. Our Adaptive Understanding™ technology allows for unprecedented comprehension, so customers can speak in their own words to get what they want faster. This means efficiently and accurately handling complex issues that would typically be sent to a live agent.
“With our new Intelligent Virtual Assistant, we have the flexibility and insight to analytics that we were missing before. Interactions worked closely with us from the start to ensure a successful implementation.”
– Darcy Dale, Resource Manager, Westar Energy
It may seem obvious to say that customer care should be a top priority for businesses, but the value of efficient customer service can’t be understated.
Hear Interactions SVP of Marketing, Jane Price, discuss Customer Effort: What is it, and why is it important?
With a company-wide initiative to improve customer experience, Westar Energy wanted a customer care solution that would cut down on Customer Service Representative (CSR) handle times and improve self-service transactions.