Chatbot or IVA?
Digital transformation is a top priority for contact centers. A new Aberdeen research study on customer experience reveals that companies plan to more than double their adoption of digital tools that enable customers to address their issues through non-human employees. In this webinar we discuss which types of ‘digital employees’ customers prefer. We’ll also examine:
- The differences between chatbots and IVAs
- Delivering conversational AI-enabled contextual customer experiences
- How to achieve the ROI of AI investments
- Success stories