Webinar

Chatbot or IVA? Delighting your Customers with Conversational AI

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Chatbot or IVA?

Digital transformation is a top priority for contact centers. A new Aberdeen research study on customer experience reveals that companies plan to more than double their adoption of digital tools that enable customers to address their issues through non-human employees. In this webinar we discuss which types of ‘digital employees’ customers prefer. We’ll also examine:

  • The differences between chatbots and IVAs
  • Delivering conversational AI-enabled contextual customer experiences
  • How to achieve the ROI of AI investments
  • Success stories

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