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High Tech Demands High Touch: Balancing CX Automation with Human Interaction
Balancing automation with human interaction, companies can take advantage of bothincreased efficiency and empathetic service. Click for more!
Interactions March 20, 2023 | 2 min read
Can 'Experience' in CX Survive without Humans?
As technology advances, so too does customer experience (CX). With the rise of automation,many businesses wonder if the human touch is still necessary.
Interactions March 16, 2023 | 2 min read
Automation Can Support (But Not Replace) Human Customer Service Agents
CX professionals should not view automation as a replacement for customer serviceand support agents as humans can handle some tasks best. Learn more!
Interactions March 13, 2023 | 2 min read