How to Improve Agent Experience with Conversational AI

With exceptional customer experience being a key differentiator for companies, improving agent experience is essential to a brand’s success. Today, many companies are turning to Conversational AI applications, such as virtual assistants to automate tasks and offer the opportunity for customers to self-service. Doing so not only can improve customer experience, but can also remove many common pain points from the agent experience equation. The result is a happier, more motivated worker who upholds your brand integrity and wants to stay with you, along with reduced attrition rates and operating costs.