Conversational AI Transforming Customer Engagement


How Conversational AI is Transforming Customer Engagement

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Put your customers in control of the conversation.

Superior customer experience—especially when it comes to customer care—is the new corporate mandate. But why are so many companies failing? Consumers are open to self-service, but are being met with frustrating technologies like IVRs and chatbots that simply don’t work or leave them with unfinished tasks. This webinar explores how effective Conversational AI applications are putting customers in control of the conversation and resulting in a CX that engages and delights. In turn, consumers are becoming more comfortable with using this type of technology that brings not only benefits to the consumer, but also to the business. See these hard and soft benefits through real-life case study examples.

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