The ability to leverage digital technologies to improve customer experience and to reduce operating costs is very real. But, companies often make the mistake of starting with infrequently used text channels, usually in the form of a chatbot, as their first step towards digital transformation.
With voice growing in importance and preference as a primary channel with consumers, there is a large opportunity to make a major impact on CX.
In this webinar with CCW and Interactions, you will learn: