Authentic Options


Getting Voice Authentication Right in Financial Services

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Increasing Security for FinTech

As financial service companies battle to build customer loyalty and increase security in the age of FinTech, providing efficient, secure and personal services is a source of competitive advantage. The rapid growth of voice biometrics authentication demonstrates it is a convenient and secure way to authenticate real customers, detect impostors and prevent fraud.

In this on-demand webinar, join Mary McKenna, Director of Product Management with Interactions, Dan Miller, Lead Analyst & Founder, Opus Research, and Ravin Sanjith, Program Director with Opus Research, as they describe critical steps that financial service companies should take to incorporate voice biometrics authentication into the customer care experience.

Watch this webinar to learn how to identify responsibilities and stakeholders, how to find the budget for voice biometrics, best practices around voice biometrics, and how to anticipate the need to scale operations to accommodate multichannel environments.

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